IT Support Technician

Company Profile:

CaptiveAire is the nation’s leading manufacturer of commercial kitchen ventilation systems, and now provides a complete solution of fans, heaters, ductwork and HVAC equipment. For over 40 years, we’ve led the industry with innovative technologies, unmatched service, competitive pricing, and rapid lead times.

CaptiveAire maintains a network of over 90 sales offices in the U.S. and Canada and six strategically located manufacturing plants in North Carolina, Iowa, Oklahoma, California, Pennsylvania and Florida.

Why Work for CaptiveAire?

• Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment.  Our primary purpose is to provide fully integrated, sustainable HVAC Systems.
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
• Mission: to provide the highest quality products and service to our users at the lowest possible price
• Strong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developed technical videos

What our employees have to say:

There is never a day you don’t learn something new at CaptiveAire. I am able to learn something new due to the freedom to take on new tasks independently and problem solve.

I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge. I love the people I work with and the in-office work environment.I love how Captiveaire is all about connections, with customers, coworkers, end users, and everyone in between.

One of the things I appreciate most about CaptiveAire is how strongly it embodies the entrepreneurial spirit. I’m empowered with the autonomy to manage my work independently, while also benefiting from the robust support and resources of a large, well-established company.

CaptiveAire is fast-moving and no-nonsense. We operate differently than any other company that I've worked for with our decentralized structure. Quick action is taken when a good idea is presented. We are focused on end users where the rest of the industry is very short-sighted. We are on the front lines, actively changing the landscape of the HVAC industry.

Learn more about CaptiveAire and our products here

Summary:

The IT Infrastructure Technician will be tasked with providing tier 1 remote and local technology support for this national manufacturing company which operates 6 manufacturing facilities and 90+ sales offices across the US. Employee will also assist with hardware installation, inventory and asset management along with other information technology management related tasks. This is not a remote role and will be based working out of our corporate office in Raleigh.

Qualifications:

• 3+ years of professional IT support experience, including substantial hands-on desktop, endpoint, or systems support responsibilities.
• Extensive hands-on experience supporting Windows PCs, Apple hardware, macOS, and iOS in a corporate environment.
• Demonstrated ability to independently diagnose and resolve complex hardware, software, operating system, peripheral, and connectivity problems.
• Solid working knowledge of TCP/IP, DNS, DHCP, wired and wireless networking, VPN connectivity, and network troubleshooting.
• Experience troubleshooting network-connected workstations, printers, scanners, mobile devices, and other endpoints.
• Ability to take ownership of technical problems from initial diagnosis through resolution, escalating appropriately when necessary.
• Experience supporting end users in a production business environment where reliability, responsiveness, and professional communication are essential.
• Strong written, verbal, and interpersonal communication skills are a must.
• Experience working with M365, Exchange online, Entra and/or Active Directory a big plus, but not required.

Salary:

Competitive base salary with monthly bonus based on productivity and profits.

Benefits

• Medical, dental and vision insurance
• Disability & life insurance based upon election of medical insurance
• Paid holidays, vacation, and sick days based upon tenure
• 401k with employer match
• Flexible spending account (FSA)