Customer Service Advisor

Customer Service Advisor | Dundonald, United Kingdom | On-site | £27,976.00 per year This employer is seeking a dedicated Customer Service Advisor to join their thriving financial services contact centre team. The organization is known for its supportive environment and commitment to employee well-being within a fast-paced operational setting. The Role • Provide outstanding customer service as a first point of contact, aligning with organizational goals. • Educate customers on banking services and guide them to suitable options. • Accurately complete processes and procedures to ensure a seamless customer experience. • Conduct financial reviews and provide customers with accurate information for informed decisions. • Manage diary and balance proactive conversations with planned customer meetings. • Resolve complaints and errors to restore customer relationships. What You'll Need • Experience in a customer service environment and managing customer relationships. • Excellent organizational and time management skills. • Strong communication skills, both verbal and written. • Good technology skills, including proficiency with Microsoft Office. • A customer-focused attitude and ability to empathize. • Experience working within a regulatory environment is preferred. What's On Offer • A permanent, rewarding role with a competitive annual salary. • A supportive team environment with comprehensive training. • Access to a range of employee perks including savings discounts, wellbeing resources, and professional development opportunities. • Opportunities for career progression and recognition. Apply via Haystack today!