Customer Service Advisor

Customer Service Advisor | Dundonald, United Kingdom | On-site | £27,976.00 per year

This employer is seeking a dedicated Customer Service Advisor to join their thriving financial services contact centre team. The organization is known for its supportive environment and commitment to employee well-being within a fast-paced operational setting.

The Role

• Provide outstanding customer service as a first point of contact, aligning with organizational goals.
• Educate customers on banking services and guide them to suitable options.
• Accurately complete processes and procedures to ensure a seamless customer experience.
• Conduct financial reviews and provide customers with accurate information for informed decisions.
• Manage diary and balance proactive conversations with planned customer meetings.
• Resolve complaints and errors to restore customer relationships.

What You'll Need

• Experience in a customer service environment and managing customer relationships.
• Excellent organizational and time management skills.
• Strong communication skills, both verbal and written.
• Good technology skills, including proficiency with Microsoft Office.
• A customer-focused attitude and ability to empathize.
• Experience working within a regulatory environment is preferred.

What's On Offer

• A permanent, rewarding role with a competitive annual salary.
• A supportive team environment with comprehensive training.
• Access to a range of employee perks including savings discounts, wellbeing resources, and professional development opportunities.
• Opportunities for career progression and recognition.

Apply via Haystack today!