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IT Support Technician

AdientOne LLCColumbia, SC🇺🇸United StatesPosted 15 Sept 2026

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
Columbia, SC, United States
Posted
23 hours ago
Active DirectoryConfluenceJiraStakeholder Management

Job Description

DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.


QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).


Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.

Job Title: IT Support Technician

Location: Columbia, SC

Duration: 2 Months

Locals Only

 

Job Purpose:

Provides frontline technical support for faculty, staff, and students within the College of Nursing. Assists with troubleshooting computers, software, peripherals, classroom technology, audiovisual equipment, and other common technology issues.

Supports workstation setup, equipment deployment, classroom and meeting technology, employee onboarding and offboarding, and routine technology maintenance. Works under the direction of College IT staff and escalates issues requiring advanced technical or administrative access.

This position is intended for an individual with foundational IT knowledge, strong troubleshooting and customer-service skills, and the ability and willingness to learn College and university technology systems.

Relevant education, technical training, certifications, internships, help-desk experience, or hands-on technology experience may be considered.

 

Essential Functions:

  1. Frontline Technical Support – 45%
  • Provides frontline technical support to faculty, staff, and students in person, remotely, and through the College's service-request process.
  • Diagnoses and resolves common issues involving:
    • Windows and macOS computers
    • Software and applications
    • User accounts and authentication
    • Printers and peripherals
    • Network and connectivity issues
    • Monitors, docking stations, keyboards, mice, and related equipment
    • Mobile devices and other College technology
  • Assists with workstation setup, equipment replacement, technology deployments, employee onboarding and offboarding, office moves, and other routine technology needs.
  • Documents work performed and escalates issues requiring advanced troubleshooting, administrative access, or assistance from other IT personnel.
  1. Classroom, AV & Conferencing Support – 25%
  • Provides frontline support for classroom, conference-room, and audiovisual technologies.
  • Assists users with displays, projectors, microphones, cameras, speakers, conferencing systems, presentation equipment, and related technologies.
  • Troubleshoots common classroom and meeting-room technology problems and escalates more complex equipment or infrastructure issues.
  • Assists College IT staff with technology support for meetings, instructional activities, livestreams, hybrid events, and other College activities.
  • Performs routine equipment checks and helps ensure classrooms and meeting spaces are ready for use.
  1. Endpoint & Device Support – 20%
  • Assists College IT staff with the setup, deployment, maintenance, and support of Windows, macOS, and mobile devices.
  • Responsibilities may include:
    • Preparing computers for deployment
    • Installing approved software
    • Connecting and configuring peripherals
    • Performing routine software and operating-system updates
    • Assisting with device enrollment
    • Replacing or deploying computers and other equipment
    • Troubleshooting device configuration issues
    • Verifying equipment functionality
    • Maintaining standardized workstation configurations
    • Assisting with technology inventory and equipment tracking
  • May perform routine tasks within systems such as Microsoft Intune, Jamf, Active Directory, or other enterprise management platforms under the direction of College IT staff and based on assigned access.
  1. Technology Operations & Team Support – 10%
  • Assists College IT staff with technology projects, equipment deployments, technology refreshes, inventory activities, documentation, and other operational needs.
  • Follows established procedures and technical documentation and helps document newly identified issues and solutions.
  • Works collaboratively with College IT staff and university technology partners and appropriately escalates issues outside the position's assigned responsibilities or technical expertise.
  • Performs other related duties as assigned.

 

Required Qualifications:

  • High school diploma or equivalent and demonstrated knowledge or experience supporting computers, technology, or end users.
  • Basic knowledge of computer hardware, software, operating systems, and peripherals.
  • Ability to troubleshoot common computer and technology problems.
  • Familiarity with Windows environments

 

Preferred Qualifications:

  • Associate degree or technical certification in information technology, computer science, information systems, or a related field.

Familiarity with one or more of the following is helpful:

  • Windows 10/11
  • macOS
  • Microsoft 365
  • Basic networking concepts
  • Active Directory
  • Microsoft Intune
  • Jamf
  • Mobile devices
  • Classroom or audiovisual technology
  • Microsoft Teams, Zoom, or similar conferencing technologies

 

Additional Knowledge, Skills & Abilities:

  • Ability to learn new technologies, systems, and procedures.
  • Ability to follow technical instructions and established procedures.
  • Ability to recognize when an issue should be escalated to more experienced IT staff.
  • Strong customer-service and interpersonal skills.
  • Ability to communicate effectively with technical and nontechnical users.

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