Desktop Technician

Job Request Title: Desktop Technician IV

Location: Mineral Point, WI

Must Haves:

• Desktop support/ Imaging
• Network knowledge
• Printer support
• Customer service

Education: High school diploma or equivalent

Experience: 3 to 5years

Technical duties include:
- Help to setup and monitor data closet equipment including servers and UPS.
- Monitor and report on general site health status including data closet equipment, servers, network, and clients.
- Assist with the running of cables and provide guidance to local team on cable runs and termination.
- Escort vendors within the site so they can do maintenance tasks on data closet systems.
- Assist the site lead with server operations as needed.
- Set up new servers and clients according to documented processes.
- Perform standard maintenance tasks on clients and servers including patches, agent install, and incident troubleshooting.
- Maintain and document all network IDF changes and port mappings.
- Collaborate with the plant staff to foster open communication with CBS and ensure all devices on site at used in accordance with CBS IT best practices.
- Position is 100% on site, with the primary location being the Mineral Point, WI, but also supporting additional the Stoughton, and Janesville sites.
Technical skills desired:
- Windows XP through 11, and server 2008 through 2019
- Familiarity with antivirus systems, Active directory, and basic windows security settings
- Have a basic understanding of network infrastructure including TCP/IP, switching, and common network devices.
- Proficiency with common IT software such as MS OFFICE, Telnet/Putty clients, remote desktop, and online tools (Teams/SharePoint) is required. This also involves utilizing imaging software for computer backup and recovery.

Summary: Research, design, develop, and test computer or computer-related equipment for commercial, industrial, military or scientific use. Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. The technical skills include knowledge of computer software and hardware.

Education/Experience

Bachelor s degree in computer science or related field or equivalent training/education required

8-10 years customer service related experience required Responsibility level

Exercises independent judgment with minimal direction from supervisor Skills

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required)
• Strong ability to work independently and manage one? S time (Required)
• Strong mentoring skills necessary to provide support and constructive performance feedback (Required)
• Strong knowledge of circuit boards, processors, electronic equipment and computer hardware and software (Required)
• Strong knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

(Required)Major Job Duties and Responsibilities:

• Instruct and assign staff to provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process
• Assign the testing and verification of hardware and support peripherals to staff to ensure that they meet specifications and requirements
• Oversee the build, testing, and modification of product prototypes using working models or theoretical models constructed with computer simulation
• Assign staff to analyze user needs and recommend appropriate hardware
• Direct technicians, engineering designers or other technical support personnel as needed
• Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system