Business Continuity Business Analyst

Innova seeks a Business Continuity Business Analyst to ensure resilience across our unified communications and customer experience platforms. You will analyze business processes, identify operational risks, and define continuity and disaster recovery requirements for global clients. Responsibilities include conducting impact and risk assessments, documenting workflows, partnering with IT and stakeholders to design mitigation strategies, and supporting testing of recovery plans. You'll track KPIs, prepare reports, and contribute to continuous improvement in a fast-paced, innovative environment focused on reliability and customer success.

Responsibilities

• Analyze business processes supporting communication and customer experience platforms to identify continuity risks
• Conduct business impact and risk assessments across critical systems and services
• Document requirements, workflows, and recovery procedures for business continuity and disaster recovery (BC/DR)
• Collaborate with IT, product, and operations teams to design mitigation and resilience strategies
• Support planning, execution, and documentation of continuity and disaster recovery tests
• Monitor continuity-related KPIs and prepare status and risk reports for stakeholders
• Recommend process improvements to strengthen operational resilience and service reliability
• Assist in incident response and post-incident reviews to refine continuity plans

Required Skills

• Business continuity planning
• Business impact analysis (BIA)
• Risk assessment and mitigation
• Requirements gathering and documentation
• Process mapping and workflow design
• Data analysis and reporting
• Familiarity with disaster recovery concepts
• Collaboration with cross-functional technical teams
• Knowledge of IT service management (ITIL)
• Strong written and verbal communication