Sales Engineer - Sales Engineer, Commercial, Boilers

Job Description
RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design — protecting, powering, and accelerating our clients' success. Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape.

At RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them. The ideal candidate has previous experience as a Sales Engineer, Solutions Engineer, or Pre-Sales Engineer within a Managed Services Provider (MSP) or technology consulting environment. This individual has a proven track record of partnering with Account Executives to conduct technical discovery, scope infrastructure and security solutions, and guide customers through complex technology decisions.

This is not a post-sales implementation role. The Solutions Engineer partners directly with Account Executives to design and position technical solutions throughout the sales process and acts as a trusted advisor to prospective customers.

Design and support successful customer infrastructure and security solutions while driving technical alignment throughout the sales cycle
Consultative, technical, customer-focused, and solution-oriented engagement
Solution architecture, technical discovery, customer relationship management, and proposal development
Managed IT infrastructure, managed security services, Microsoft Azure Public Cloud, Microsoft 365, networking, server, endpoint, and cybersecurity solutions.

Solution win rates, customer satisfaction, account growth, technical alignment, and proposal delivery accuracy
Challenges: Managing diverse customer environments, translating technical complexity into business value, and balancing multiple opportunities simultaneously
Partner with Account Executives to support both new logo acquisition and existing account growth through technical solution consulting. Lead technical scoping sessions and develop solution architectures for Microsoft Azure (required), Microsoft 365, networking, and managed security services.

Support account management activities by identifying technology refresh, optimization, and expansion opportunities within existing customer environments.

Serve as a trusted technical advisor to both prospective and existing customers by building strong professional relationships
Review customer environments to identify areas for technology refreshes, optimization, expansion, or additional support
Educate customers on technology standards, operational risks, and alignment between business goals and technical strategy
Support customer business reviews by combining operational and technical insights from internal delivery teams
Maintain expertise across RedHelm services and third-party partner technologies to support customer recommendations
Collaborate closely with sales, engineering, operations, and leadership teams to support customer success and solution delivery
Ensure customer data and information are handled securely and in accordance with all RedHelm Information Security Policies
Maintain accurate documentation, customer records, opportunity updates, and technical information within CRM platforms
Will require occasional travel for business purposes
2+ years of experience in a pre-sales engineering or solutions engineering role within managed IT services, infrastructure, or cybersecurity
~2+ years of experience supporting customer account management or customer-facing technical engagements
~ Experience partnering with sales teams to support technical solution development and customer presentations
~ Microsoft Azure Public Cloud (required)
~ Microsoft 365
~ Public and Private Cloud Solutions
~ Network and Server Architecture
~ Strong consultative and customer-facing communication skills
Ability to establish credibility and rapidly build trusted customer relationships
Ability to collaborate effectively across technical, operational, and sales teams
Highly organized with disciplined CRM usage and opportunity management
Strong attention to detail and commitment to delivering a high-quality customer experience
Bachelor's degree in Information Technology, Cybersecurity, Engineering, or a related field preferred
Relevant technical certifications in infrastructure, cloud, networking, or cybersecurity platforms preferred