Quick overview
Job description
Convatec is seeking a Senior Customer Care Specialist to join the Customer Service family. The role reports to the Customer Care Team Lead with a matrix line to the Global Customer Care Manager and focuses on order management, customer contact, and 3PL liaison.
You will handle order validation, SLA-driven claim processing, EDI maintenance, reporting, and frequent KPI driven performance reviews. German language proficiency is required, and hybrid office attendance is expected.
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