Cruise Customer Service Consultant

Calling all Cruise Customer Service Specialists!

If you're looking for fully home-based position which offers a highly competitive salary up to £28k and a Monday to Friday working week between 9am - 6pm, we have the perfect role for you!

As a Cruise Customer Service Consultant, you’ll play a vital role in ensuring our client’s customers enjoy a seamless post-booking experience. Excellent knowledge of the cruise market is essential for the position, along with a customer focused approach and strong problem solving skills.

In return, you’ll benefit from a highly competitive salary, all necessary equipment provided, great working hours (no lates or weekends!) amazing cruise and travel discounts for you and your family and comprehensive training and professional development opportunities.

If this role is of interest to you, please press the apply online button now!

Role of Cruise Customer Service Consultant:

• Handling a variety of post-sales queries via phone and email
• Arranging special requests and add-ons to enhance client bookings
• Booking additional services when required including excursions, dining and drink packages
• Managing booking amendments and changes
• Resolving customer issues or complaints, escalating where necessary
• Liaising with internal departments with any queries or amendments
• Offering an exceptional level of customer service at all times

Skills required for the role:

• Previous experience in a customer service or support role within the cruise sector is essential
• Experience of a wide range of cruise lines
• Strong organisational skills
• Detail-oriented with the ability to prioritise tasks efficiently
• Problem-solving ability
• Highly customer focused with an empathetic approach

If you’re interested in learning more about this Cruise Customer Service Consultant opportunity, please press the apply online button now!

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