Network Consulting Engineer (Cisco IQ Onboarding & Integration)

Job Role: Network Consulting Engineer (Cisco IQ Onboarding & Integration)
Location: US – Remote

Job Summary:

The Portfolio Specialist will support Cisco’s Customer Experience (CX) organization by helping customers adopt, integrate, and maximize the value of Cisco IQ, an AI-powered digital platform designed to simplify customer lifecycle management from planning and deployment to optimization and transformation. The role requires a strong understanding of enterprise networking, customer engagement, technical enablement, and platform integration.

The selected candidate will work as a Network Consulting Engineer, partnering with customers to deliver technical guidance, platform demonstrations, onboarding support, and integration assistance within complex network environments. This role will focus on improving customer adoption, accelerating time-to-value, and ensuring successful Cisco IQ implementation.

Key Responsibilities:

Cisco IQ Implementation & Customer Onboarding

• Support end-to-end onboarding and integration of Cisco IQ within customer network environments.
• Assist customers with platform setup, account configuration, user management, resource groups, service contract linking, and Launchpad navigation.
• Guide customers through CX Cloud migration activities and deployment requirements where applicable.
• Support Cisco IQ Link installation and connectivity to enable seamless platform adoption.

Technical Enablement & Customer Engagement

• Conduct technical demonstrations, walkthrough sessions, and enablement workshops to educate customers on Cisco IQ capabilities, including Assets, Assessments, Support features, and AI Assistant functionality.
• Help customers understand and leverage available Cisco Support tiers, including Basic, Standard, and Signature offerings.
• Provide technical guidance to ensure customers can effectively use Cisco IQ tools for monitoring, optimization, and support operations.

Network Integration & Troubleshooting

• Assist with connecting Cisco IQ to customer environments through integrations such as Catalyst Center, Intersight, Meraki, SD-WAN, and Webex Control Hub.
• Identify integration challenges, troubleshoot technical issues, and coordinate resolution with appropriate teams.
• Analyze customer requirements and provide recommendations to improve platform adoption and network visibility.

Cross-Functional Collaboration

• Collaborate with internal teams including Sales, Support, Product Management, and Customer Experience stakeholders to address customer needs.
• Communicate customer feedback, adoption challenges, and improvement opportunities to internal teams.
• Support continuous improvement initiatives focused on customer satisfaction, retention, and long-term value.

Required Qualifications:

• Experience in enterprise networking, Cisco technologies, or network consulting roles.
• Knowledge of network infrastructure, cloud-based platforms, and system integration processes.
• Experience supporting customer onboarding, technical implementations, or professional services engagements.
• Strong communication skills with the ability to conduct technical presentations and customer training sessions.
• Ability to troubleshoot technical issues and collaborate with cross-functional teams.

Preferred Qualifications:

• Experience with Cisco platforms such as Catalyst Center, Intersight, Meraki, SD-WAN, Webex Control Hub, or Cisco CX solutions.
• Experience with SaaS platform adoption, cloud migration, or digital transformation initiatives.
• Background in customer success, technical consulting, or enterprise IT services.