Desktop Support Technician

Location: Dearborn, MI Salary: $20.00 USD Hourly - $21.00 USD Hourly Description:
Overview

The L2 Deskside Support Technician provides on-site, second-level IT support at client locations. This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high-quality service.

What You'll Do

Troubleshoot desktops, laptops, mobile devices, printers, and peripherals

Support Windows, Mac (lightly), and Apple iOS (iPhones/iPads)

Log and track issues in ServiceNow

Troubleshoot Zebra scanners and printers

Handle imaging (PXE/USB), installs, upgrades, and break-fix activities

Manage devices with Intune, Active Directory, VPN, and Zscaler firewall

Provide VIP/executive support and exceptional customer service

What We're Looking For

5-7 years of IT support experience

Strong skills in hardware/software troubleshooting with OEMs

Experience with Zebra printers/scanners, Nexthink, and remote tools (LogMeIn)

Knowledge of SCCM, Citrix, and workspace management platforms

Certifications like CompTIA A+, MCP/MCSE, or OEM certs are a plus, not mandatory

Professional communication, punctuality, and customer-focused mindset

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Contact:
This job and many more are available through The Judge Group. Please apply with us today!