Inside Sales Representative

Job Description
Job Description
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Paid time off
Vision insurance
Job Title:
Inside Sales Representative
Department
: Sales
Reports To:
Location Management
Job Summary:
The Inside Sales Representative plays a key role in supporting sales growth by managing customer orders, providing expert product guidance, and ensuring a seamless purchasing experience.

With a strong focus on lumber and building materials (LBM) and millwork, this role involves working closely with builders, contractors, and trade professionals to fulfill project needs efficiently and accurately. The ideal candidate will demonstrate excellent communication skills, attention to detail, and a deep understanding of LBM and millwork products to drive customer satisfaction and repeat business.

Key Responsibilities

Customer Engagement & Support:
Serve as the primary point of contact for walk-in, phone, and email inquiries from builders, contractors, and trade professionals. Build strong relationships by providing responsive, knowledgeable, and solution-oriented service.

Order Management

Process customer orders accurately and efficiently, ensuring all details align with project specifications and company standards. Coordinate with purchasing, inventory, and delivery teams to ensure timely fulfillment.

Product Expertise

Provide expert guidance on LBM and millwork products, including specifications, availability, and application.

Sales Support & Upselling

Identify opportunities to upsell complementary products and services. Support outside sales efforts by assisting with order follow-ups, quote revisions, and customer communications.

System & Record Maintenance

Maintain accurate records of customer interactions, orders, and quotes using Bistrack. Ensure all documentation is complete and up to date for internal tracking and reporting.

Collaboration & Communication

Work closely with outside sales representatives, purchasing, operations, and delivery teams to ensure a seamless customer experience. Communicate proactively to resolve issues and keep customers informed.

Product & Industry Knowledge

Stay current on product offerings, industry trends, and building codes to provide informed recommendations and maintain credibility with customers.

Qualifications

Experience:
Prior experience in inside sales or customer service within the lumber and building materials or construction industry, with a strong understanding of millwork products.

Skills

Excellent communication, organizational, and problem-solving skills. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Technical Proficiency

Proficiency with ERP systems (e.g., Bistrack), Microsoft Office Suite, and quoting tools.

Language Proficiency

Bilingual; English and Spanish preferred
Knowledge:
Familiarity with building codes, construction processes, and product specifications related to LBM and millwork.

Benefits

Health, dental, and vision insurance
Cafeteria plan available for supplemental benefits
Employee retirement plans with up to 4% company match
Paid time off and holidays
Employee discounts on products
Opportunities for career growth and development