Position Overview

The Coordinator team is committed to achieving results by supporting goals and initiatives of the Claims Management Department and providing administrative assistance to management, general liability claims examiners and property claims examiners.

The team is primarily responsible for timely and accurate new claims set up and working with business partners on behalf of Examiners, as well as preparation of claims documents and correspondence, processing of claim and expense payments, and maintenance of department electronic filing.  Additionally, the team is responsible for daily check processes and any other tasks assigned by the department management team.

Essential Functions

• Intake and initial set up of claims for property and/or general liability claims
• Process loss and expense payments in collaboration with the Claims Supervisor
• Daily check processing, including reconciliation of checks
• Format and distribute coverage letters
• Filing Maintenance
• Assist with department vouchers
• ISO Claim search weekly reports and inquiry distribution for general liability
  • ISO only subrogation claims for property
• Maintain relationships with all departments within HAI Group’s Insurance Operations
• Assist with monitoring, ordering and maintaining department supplies
• Provide support to the claims management team and examiners where needed
• Provide support for external partners including policyholders, governmental agencies, insurance broker’s, agents and other business partners, where needed

Knowledge, Skills, Abilities

• Flexible and adaptive
• Present a positive and professional image of the companies
• Ability to quickly assimilate and practically utilize new information
• Accommodate own actions to the demands of others
• Ability to work effectively as part of a team
• Critical thinking
• Adapt to standard procedures and established work patterns
• Communicate in written and oral mediums effectively
• Dependable, follows through
• Ability to complete tasks in a timely manner with supervision commensurate with experience level
• Time management
• Attention to detail; Accuracy
• Maintains professionalism

Job Requirements

• High school diploma
• 1+ years’ experience in an administrative role in a corporate environment
• Microsoft office application experience
• Knowledge of insurance operations
• Minimum one year experience in claims handling environment, preferred
• Property and Casualty (P&C) claims administrative experience, preferred
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Must be able to be on-site for two weeks for training upon hire in our Cheshire, CT office

Work Environment and Physical Demands

• Inside climate-controlled office building
• Prolonged sitting and using a PC

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Department Overview

The HAI Group Claims Department provides expertise and guidance to HAI Group members and insureds. We partner with our constituents to solve complex problems and facilitate favorable solutions. The team has deep subject matter expertise on the claims process and its financial impact to the insurance business and our insured’s operations. Our goal is to achieve excellence using conceptual and critical thinking to serve the customer and add value to the partnership. We collaborate with our members and insured’s to make the most appropriate business decisions that assure timely, fair and favorable resolution of claims.  The team works closely with all other departments within HAI Group’s insurance operation to coordinate a high level of service to our members and insureds.

Company Overview

HAI Group®[1] is the nation’s leading property-casualty insurance company founded by and dedicated to affordable housing organizations. While we are recognized as a pioneer of affordable housing insurance programs, insurance is not our only strength. We protect, preserve, and promote the sustainability of affordable housing with an array of products and services that support the challenges housing organizations face. HAI Group offers risk control and consulting services, professional development through the Housing Training Institute, and industry research and data through the Public and Affordable Housing Research Corporation. Headquartered in Cheshire, Connecticut, HAI Group has earned national and regional recognition for its workplace culture and employee experience. Visit our Careers page for a full list of HAI Group workplace awards and recognition.

Cultural Objective

HAI Group contributes to a culture that creates a safe and healthy working environment and a space of inclusiveness and belonging for all by: exceeding our customers’ expectations, working collaboratively across the organization, embracing diversity, and demonstrating mutual respect and empathy. 

HAI Group Benefits and Perks

• Bonus program eligibility
• Annual merit increase program
• Outstanding 401(k) plan with match and additional non-elective company contributions
• Flexible work schedules
• Generous paid time off including paid volunteer days and holidays
• Medical, vision and dental Insurance
• Company paid life, AD&D, short-term disability, and long-term disability coverage
• HSA, and Health and Dependent Care FSA options
• On-Site wellness: Full gym and locker rooms, private wellness room (featuring a massage chair, lounge area, vibration plate, and a refrigerator, with accommodations for use as a private lactation space), wellness initiatives, outdoor basketball and tennis/pickleball courts, walking trail, picnic pavilion area
• Tuition reimbursement and student loan repayment program
• Professional development  

HAI Group is an Equal Opportunity Employer.

HARRG Inc., reserves the right to fill this position at a level above or below the level included in this posting.

No agency submissions please. Resumes submitted to any HAI Group employee without a current, signed, and valid contract in place with the HAI Group Recruiting team for this position will become the property of HAI Group and no agency fees will be paid.

HAI Group's Notice of Collection of Personal Information: https://resources.haigroup.com/hubfs/2023-HAI-Notice-of-Collection-Employees_1099_Applicants.pdf

[1] HAI Group® is a marketing name used to refer to insurers, a producer, and related service providers affiliated through a common mission, management, and governance. Property-casualty insurance and related services are written or provided by Housing Authority Risk Retention Group, Inc.; Housing Authority Property Insurance, A Mutual Company; Housing Enterprise Insurance Company, Inc.; Housing Specialty Insurance Company, Inc.; Innovative Housing Insurance Company Inc.; Housing Investment Group, Inc.; and Housing Insurance Services, Inc. (DBA Housing Insurance Agency Services, Inc. in NY and MI).