Inside Sales Representative/Showroom Sales

Job Description
Description:
Edge, a division of NEFCO Construction Supply, is a business-to-business supply distribution company that sells products primarily to commercial contractors, industrial businesses, municipalities, and government entities. Additionally, we have a rental department, repair center, customer training, and other professionally customizable services. Edge is over 65 years old, privately held, and spans 5 states with 9 locations, headquartered in Spokane, Washington.

We sell over 30,000 products from over 200 manufacturers, including: power tools, hand tools, safety equipment, abrasives, fasteners, hangers, strut, ladders and a variety of trade specific tools, equipment, & material handling products. Counter/Inside Sales Representatives are responsible for entering and managing the quote and order process for NEFCO’s Customers.

Receive and process requests directly from customers and outside sales (via phone, email, fax, website ordering) for price quotations, product availability, and orders in a timely manner- specifically, key regional/national customer accounts;
Responsible for generating new business and maintaining existing customer and vendor relationships through targeted phone calls and customer visits as needed;
Meeting and exceeding top and bottom line sales and gross profit goals both individually and as a cohesive sales team;
Sell and service customers providing pricing and product application information;
Generate add-on sales by anticipating other products that a customer may need but has not ordered yet;
Input all orders into sales order system in a timely manner;
Schedule orders according to customer requirements;
Source materials that NEFCO does not keep in stock through interaction with purchasing team;
Communicate consistently with Customers, Outside Sales Representatives, Inside Sales Managers and Operations Managers;
Keep supervisors apprised of customer issues as warranted;
Maintain proficiency in NEFCO product catalogs, Eclipse, Microsoft Office Suite;
Maintain product and industry proficiency via training on various vendor product platforms and Evergreen Marketing Group, as needed; Attend weekly sales meetings.

Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite
~ Strong customer service skills
~ Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers
~ 1-2 years of work experience (preferably in construction supply sales
~ ability to obtain medical DOT card for occasional deliveries
Converse verbally on phone and in person
Identify and check written documents in mail and on computer