Mainframe Production Support Analyst

Genesis10 is currently seeking a Mainframe Production Support Analyst for a contract position with a Global Financial Institution located in Plano, TX. This is a 12+ month contract opportunity.

We are seeking an experienced Mainframe Production Support Analyst to provide critical support for enterprise mainframe applications in a 24x7 production environment. The ideal candidate will have strong expertise in COBOL, JCL, IMS DB, IMS DC, DB2, CICS, CA7 Scheduling, and VSAM. This role requires close collaboration with development teams to perform root cause analysis, debug production issues, and ensure timely resolution of application and system problems.

Responsibilities:

• Provide production support for critical mainframe applications in a 24x7 on-call support environment with off-hours rotation
• Perform in-depth analysis of production incidents to identify root causes and implement permanent solutions
• Troubleshoot and resolve application, database, batch, and online transaction issues
• Analyze and debug COBOL programs, JCL, IMS DB/DC, DB2, CICS, VSAM, and batch processing failures
• Review application code and collaborate with development teams to identify defects and recommend fixes
• Lead incident triage calls, coordinate issue resolution across technical teams, and provide timely status updates
• Monitor batch processing using CA7 Scheduling and resolve job failures and scheduling issues
• Support application deployments, production validations, and post-release monitoring
• Document incidents, root cause analyses, and resolution procedures to improve operational efficiency
• Participate in continuous improvement initiatives to enhance application stability and reduce recurring production issues

Requirements:

• Strong experience supporting enterprise Mainframe Production Support environments
• Hands-on expertise with: COBOL, JCL, IMS DB, IMS DC, DB2, CICS, CA7 Scheduling, and VSAM
• Experience performing production debugging, defect analysis, and code reviews
• Strong analytical and problem-solving skills with the ability to perform deep root cause analysis
• Experience working closely with development teams to resolve complex production issues
• Ability to lead technical triage calls and manage high-priority production incidents
• Experience supporting both online and batch processing applications
• Excellent communication and documentation skills
• Willingness to participate in a 24x7 production support rotation, including evenings, weekends, and holidays as needed

Desired skills:

• Experience in banking, financial services, or other high-availability enterprise environments
• Familiarity with ITIL processes, incident management, and change management
• Experience supporting large-scale mission-critical mainframe applications

Pay range: $55.06 - $63.06 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.