Desktop support technician

Job Title: Desktop support technician / Tier II

Location: Washington, DC 20002

Duration: 6 Months contract to fulltime hire

The types of work a candidate for these positions should expect to perform include but aren’t limited to the following:
• Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base
• Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail
• Installation of specialty software which is not already packaged in SCCM
• Removal of devices from the network as directed by Security
• Assess issues and diagnose problems with printers
• Install printer toner

Required Education & Experience:
• High School diploma with 5+ years of prior relevant experience
• Customer service-focused attitude
• Current Public Trust clearance
• Ability to maintain a Public Trust clearance
• Past experience providing IT (Tier II) support in a Windows office environment
• Excellent written and verbal communication skills
• Use of an ITSM ticketing system