Technology

Desktop Support Analyst

aptlogix LLCOrlando, FL🇺🇸United States

Why this role stands out

This on-site Desktop Support Analyst role at aptlogix LLC offers a fantastic opportunity to build your technical expertise across a range of critical IT functions, from Windows and Office365 administration to networking and hardware management. You'll thrive here if you're a proactive problem-solver eager to contribute to a dynamic IT team and gain valuable experience supporting a diverse user base. We encourage you to apply and explore this exciting career growth path!

Quick overview

SeniorityMid Senior

Work modeOn Site

LocationOrlando, FL, United States

Active DirectoryDNSTechnical Support

Job description

Position Purpose: The Support Staff will set up, program, pack, and ship equipment. The Support staff will provide basic technical support for work at home (W@H) and on-site agents and support staff for multiple lines of business. The Support Staff works closely with the Everise Information Technology team in providing all levels of IT support. The Support Staff works closely with and provides support to the Everise Corporate Technology team members and their customers.

Job Responsibilities

Administration of Windows based applications of basic principles, theories, and concepts
Administration of Exchange (all Office365 apps), remote access technologies, Microsoft Active Directory domain administration and support, including user/policy account creation, permissions allocation, creating file and print shares
User desktop management with a working knowledge of system patch practices and imaging
Working knowledge of Microsoft Networking principles such as DNS, WINS, DHCP
Working knowledge of Cisco based routing and switching
IT Support to provide 24x7 on call production support
Shipping and receiving for W@H
Programming phones

Maintaining Work at Home inventories and reporting condition of returned equipment