Business Analyst Patient Access (Cadence/Grand Central/Referrals)

Join a dynamic healthcare technology team as a Business Analyst supporting Patient Access workflows, with a focus on Epic Cadence, Grand Central, Prelude, and Referrals. This role offers the opportunity to contribute to system enhancements, upgrades, and operational support that help improve revenue cycle processes and patient access experiences.
Responsibilities

• Support maintenance, project work, and system upgrades for Patient Access applications and workflows.
• Work closely with operations, IT, and third-party partners to translate business needs into functional and technical designs.
• Assist with configuration changes, build activities, testing, and validation for Epic Cadence, Grand Central, Prelude, and Referrals.
• Analyze workflows, data, reports, and technical issues to identify gaps and support timely resolution.
• Participate in project meetings, design reviews, validation sessions, and issue escalation processes.
• Provide support during go-lives, system incidents, and upgrades, including help desk-related application issues.
• Collaborate with trainers to help maintain application-specific training materials and curriculum.
• Follow organizational standards for system configuration, change control, documentation, and build quality.
• Share knowledge and act as a subject matter resource for team members and stakeholders.

Skills

• Active Epic certifications in Cadence, Grand Central, Prelude, and Referrals.
• At least 4 years of healthcare experience.
• At least 4 years of direct healthcare domain knowledge related to Referrals and Prior Authorizations.
• At least 4 years of subject matter expertise in relevant applications.
• At least 4 years of experience with revenue cycle metrics, KPIs, and process improvement approaches.
• At least 2 years of Epic experience and direct client experience.
• Strong ability to analyze requirements and convert them into clear design specifications.
• Excellent communication and collaboration skills across business and technical teams.
• Comfort working in a fast-paced environment with changing priorities and deadlines.

Preferred Skills

• Epic Cadence/Prelude, Grand Central, and Referrals certifications or equivalent experience.
• Deep familiarity with Epic Cadence/Prelude and Epic Referrals workflows.
• Ongoing Epic education to maintain certifications, proficiencies, and badges.
• Knowledge of Patient Access operations, policies, and procedures.
• Self-directed approach with strong problem-solving and follow-through.
• Experience mentoring others or serving as a trusted application resource.

Horizontal is committed to creating an inclusive, respectful, and equitable workplace where diverse perspectives are valued and everyone has the opportunity to contribute and succeed. We encourage candidates from all backgrounds to apply and welcome talent that brings different experiences, ideas, and approaches.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.