Business Analyst

About the Role

We are seeking an experienced Senior Business Systems Analyst to support a Texas state agency. You will work with agency information technology and business user staff to turn business needs into clear requirements and then help deliver software that solves the business problem. You will act as the bridge between the business and IT and work with people at every technical level.

Responsibilities

• Work with agency IT and user staff to develop Business Requirements Documents and Software Requirements Specifications, then translate them into user stories, tasks, and acceptance criteria.
• Document current business conditions, identify gaps, and develop plans to reach the desired state.
• Validate design documents against documented requirements.
• Collaborate with developers on wireframes and mockups to confirm the design meets stakeholder expectations.
• Present prototypes to end-user audiences to demonstrate screen content, dialog, and usability, and incorporate requested changes as directed by the technical leaders and project manager.
• Develop detailed flowcharts and models that map “as-is” and “to-be” processes, updating them after design reviews, prototype evaluations, and testing.
• Translate between business and IT by explaining technical constraints to executives and providing business context to developers.
• Develop test plans, cases, and scenarios based on requirements, coordinate or participate in user acceptance testing (UAT), and review and update reported errors.
• Analyze the impact of new requirements on the timeline and help manage scope creep so changes stay aligned with project goals.
• Monitor changes to project artifacts (requirements, design documents, code, test plans, and data migration plans) according to documented change management processes.
• Develop and document data migration plans, validate them with users, assist programmers during migration, and verify the results.
• Produce user manuals and process guides, lead training sessions, and provide technical assistance on new or updated applications.
• Support implementation in an iterative prototype and user-evaluation life cycle, including release to select external users to verify functionality and usability.
• Verify accessibility, including use by people with disabilities and those using screen readers such as JAWS and NVDA.
• Review program modules for compliance with state agency, state IT, and W3C specifications and standards.

Required Qualifications

• 5+ years of project management and business analysis experience
• Advanced degree with at least 5 years of consulting experience, or a bachelor’s degree with at least 8 years of consulting experience, plus expertise in complex systems
• Proven experience writing BRDs/SRSs, user stories, and acceptance criteria
• Experience building process flows and models and mapping as-is and to-be processes
• Experience preparing test cases and supporting UAT
• Excellent written and oral communication skills, with the ability to work with people of all technical levels in a team environment
• Willingness to follow all agency policies, procedures, and management directives, including required project documentation deliverables

Preferred Qualifications

• 5 years of full-time experience in business systems analysis
• 5 years of full-time experience in quality analysis/assurance
• Experience with data modeling, entity relationship diagrams, SQL, and web page user interface design
• Knowledge of database concepts such as referential integrity and data normalization
• Conceptual understanding of IT systems, project methodologies, software development methodologies, and database structures
• Skill in preparing technical documents for both technical and non-technical audiences
• Experience with data automation standards and systems administration technologies
• Skill in analyzing and interpreting agency organizations, business practices, policies, and procedures
• Ability to coordinate and evaluate the work of others and to explain abstract concepts clearly
• Knowledge of the limitations and capabilities of computer systems and how they integrate with end-user business processes
• Knowledge of IT industry trends and architectural concepts relevant to infrastructure, information, applications, and organizational structure
• MBA or equivalent training, project management certification, and college-level computer systems training
• Ability to lead, plan, and direct the work of business systems analysis personnel