AR / Billing Operations Sr Manager

Role Summary:

• Our client is seeking a hands-on AR / Billing Operations Sr Manager to help stabilize and improve a high-volume, multi-system billing and collections environment.
• This is a roll-up-your-sleeves role focused on bringing structure, consistency, and accountability to day-to-day operations. The ideal candidate is highly organized, process-driven, and comfortable stepping into ambiguity to quickly establish order.
• Given current business needs, we are prioritizing candidates with experience stepping into unstructured environments and quickly establishing process, controls, and operating discipline.
• This role will be expected to take immediate ownership of day-to-day operations while implementing structure, consistency, and accountability across the team.
• This role has visibility into broader process redesign and system improvements.

Key Responsibilities:
Billing Execution & Oversight

• Ensure invoices are generated accurately and on time
• Implement and enforce daily and monthly billing checklists
• Identify and resolve billing errors and inconsistencies

AR & Collections Support

• Drive execution of collections workflows and follow-ups
• Track aging, past-due accounts, and escalation paths
• Ensure consistent activity and visibility across the team

Reconciliation & Reporting

• Support monthly AR and billing reconciliations across systems
• Ensure reports are consistent, traceable, and repeatable
• Help identify and investigate variances

Process & Workflow Development

• Build and document clear workflows and SOPs
• Establish daily, weekly, and monthly checklists across billing and AR
• Implement validation and control steps to improve accuracy
• Drive adoption and enforce adherence across the team

Operating Cadence & Metrics (NEW)

• Support implementation of daily and weekly reporting cadence
• Track key metrics including:

- AR aging and past due balances
- Billing timeliness and accuracy
- Collections activity and follow-up

• Improve visibility into team performance and operational health

Team Coordination

• Provide day-to-day structure and oversight for billing and AR activities
• Help enforce deadlines, track tasks, and ensure follow-through
• Support training and standardization across the team
• Drive accountability for deadlines, deliverables, and performance expectations
• Reinforce structured ways of working and reduce ad hoc execution

What Success Looks Like

• Billing is timely, accurate, and consistently executed
• AR reporting and reconciliations are stable and explainable
• Core processes are supported by clear checklists and workflows
• Team execution improves with better visibility and accountability

Ideal Candidate Profile

• 5-10 years in AR, billing, or accounting operations
• Experience in high-volume or multi-system environments
• Strong attention to detail and process orientation
• Comfortable working in less structured environments and creating order
• Hands-on, proactive, and execution-focused
• Strong Excel skills (ability to work with large datasets and reconcile data)
• Experience stepping into environments that lack structure and building process from the ground up

Positioning

• This role is focused on execution and stabilization, with the opportunity to expand into a broader role depending on performance and business needs.