IT Support Specialist

Family Church seeks an Associate Information Technology professional to support technology needs across our multi-campus, gospel-centered ministry. In this role, you will provide frontline help desk support, administer user accounts and devices, troubleshoot networks, and maintain hardware, printers, and AV equipment for worship and ministry environments. You'll collaborate with staff to ensure reliable, secure systems that enable biblical teaching, community outreach, and discipleship. Ideal candidates are detail-oriented, service-minded, and comfortable in a Christ-centered, fast-paced, team setting.

Responsibilities

• Provide frontline IT help desk support for staff across multiple campuses
• Install, configure, and maintain computers, mobile devices, printers, and peripherals
• Administer user accounts, permissions, and security groups in core systems
• Troubleshoot network connectivity and basic server or Wi-Fi issues
• Support AV and technology needs for worship services, events, and classes
• Monitor and respond to IT tickets, documenting issues and resolutions
• Maintain hardware and software inventory and assist with lifecycle management
• Implement basic cybersecurity best practices and assist with backups
• Train staff on technology tools and best practices
• Collaborate with ministry leaders to ensure technology supports church mission

Required Skills

• Technical support
• Windows and mac
• OS administration
• Microsoft 365 administration
• Network troubleshooting
• Hardware installation and repair
• User account and access management
• Ticketing systems
• Basic cybersecurity practices
• Printer and AV support
• Documentation and knowledge base creation