Customer Support IV (Hybrid)

RESPONSIBILITIES

Kforce's client in San Diego, CA is seeking a Customer Support IV for a hybrid role. This position supports customers by providing helpful information, answering questions, and responding to complaints. They will be the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

Primary Responsibilities

• Respond promptly and professionally to incoming telephone calls, chats, and tickets
• Assist with order problems, exchanges, edits, and tracking
• Develop knowledge of products, services, etc., and effectively convey this information to customers
• Understand and resolve compliance issues in accordance with policies and procedures
• Be an active team member and support overall teamwork and morale
• Adhere to all established procedures, policies, and safety rules
• Maintain established performance levels

REQUIREMENTS:

• Completed Secondary Education
• Experience working in customer service-related work
• Basic understanding of customer relationship management (CRM) software, such as Salesforce
• Ability to effectively communicate over the phone and via email
• Customer service skills and professionalism with a strong ability to diffuse customer concerns
• Strong investigative skills and sense of urgency

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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