Customer Account Manager

EXCLUSIVE ROLE

Customer Account Manager

Northampton & UK travel

35-40,000 plus commission

Are you the sort of person who enjoys building strong customer relationships, solving problems and keeping things moving in a fast-paced environment?

We're recruiting for a well-established Northamptonshire manufacturer supplying a diverse range of industries including food production, retail, pharmaceutical and distribution. With recent investment driving continued growth, this is an excellent opportunity to join a successful business that genuinely values customer service and long-term relationships.

The Role

Working as part of a busy sales and customer service team, you'll manage a portfolio of business customers, acting as their key point of contact and ensuring their needs are met from enquiry through to delivery.

Responsibilities will include:

• Building and developing long-term customer relationships.
• Managing customer accounts and identifying opportunities for growth.
• Handling enquiries, quotations and orders.
• Liaising with internal departments to ensure customer requirements are delivered on time.
• Understanding customer challenges and helping to find practical solutions.
• Delivering outstanding customer service in a fast-moving manufacturing environment.

About You

We're looking for someone with:

• At least three years' experience in account management, business development or customer service within a B2B environment.
• Strong relationship-building and communication skills.
• A consultative approach with the ability to understand customer needs and recommend solutions.
• Excellent organisation and time management skills.
• Confidence working with stakeholders at all levels, from operational teams through to senior decision-makers.
• A proactive, positive attitude and a genuine commitment to providing exceptional service.

What's on Offer?

• Opportunity to join a growing and financially stable manufacturing business.
• Opportunity to become a Key Account Manager
• 35-40,000 basic
• Generous commission scheme
• Company Car, Laptop, Mobile phone
• Will work from the Northampton office and on the road
• If you'd like to join a business where customer service genuinely sits at the heart of everything they do, we'd love to hear from you.

Please note, due to the high volume of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

All responses will be managed in line with the new GDPR regulations.

Impact Recruitment is an employment agency working on behalf of our client.