Account Manager

Title: Account Manager

Package: Up to 50,000 basic + car allowance + circa 20,000 OTE (uncapped)

Location: South East Territory (remote-based)

My client is an ambitious and rapidly growing software organisation who are embarking on a sustained period of growth. In order to facilitate this, they are seeking an experienced Account Manager to join their team and help nurture and develop existing client relationships.

The Role

• Take ownership of an established customer portfolio, helping organisations turn their investment in software into practical business benefits.
• Shape account plans around each customer's priorities, bringing together opportunities to strengthen engagement, protect existing business and grow revenue.
• Maintain a visible presence with customers through on-site meetings and business reviews, developing connections with operational contacts and senior leaders alike.
• Help customers make fuller use of the tools available to them, linking adoption to their goals and the outcomes they want to achieve.
• Translate feedback and account insights into clear improvement priorities, agreeing actions that enhance the customer experience.
• Support renewal discussions and identify changing customer needs early, recommending appropriate solutions that encourage lasting partnerships.

The Person

• You bring experience of managing existing business relationships, whether through account management, customer success or a role focused on renewals.
• Your background may be in business software, technology-enabled services or a customer-facing commercial environment where understanding operational needs is central to success.
• You can hold purposeful conversations with senior stakeholders, ask the right questions and explain how a proposed solution addresses their priorities.
• You combine a clear commercial focus with a practical approach to resolving issues, recognising opportunities without losing sight of the customer's interests.
• You communicate clearly, build credibility over time and take an active interest in how technology can improve the way businesses work; specialist technical knowledge is not essential.
• You are comfortable spending time with customers in person and travelling regularly across your territory, with a full UK driving licence and access to a vehicle.

This is a fantastic opportunity to join a leading SME organisation at an exciting time with genuine opportunities for career development and progression.

If you feel you have the qualities our client is seeking, please forward your CV and covering letter indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call our office.

GEM Partnership is acting as an employment agency on this vacancy.

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