VMware Professional Services Manager

Technical SEM (Strategic Engagement Manager) JD:

• VMware Professional Services experience
• Strong understanding and technical skills of VMware Cloud Foundation (VCF),vSphere,NSX,andvSAN), Vdefend, ESXi and Avi
• 5+ years of IT project, program, or engagement management experience (desirable)
• Experience managing enterprise technology implementations and client-facing engagements.
• Proven ability to manage stakeholders at multiple organizational levels.

Key Responsibilities:

Client & Stakeholder Management

• Serve as the primary technical point of contact for client engagements.
• Build and maintain strong relationships with customers and internal stakeholders.
• Conduct regular business reviews and status meetings.
• Identify new opportunities, extensions, and growth initiatives.
• Manage escalations and resolve customer concerns.

Program/Engagement Delivery

• Oversee multiple projects/program/engagements and service engagements.
• Ensure they are delivered on time, within scope, and within budget.
• Coordinate cross-functional teams including engineering, project management, and business stakeholders.
• Monitor engagement health, milestones, risks, issues, and dependencies.
• Support Agile, Hybrid Agile, or traditional delivery methodologies.

Program/Risk Management

• Planning and roadmap development.
• Dependency management across multiple teams.
• Track/monitor budget, schedule, and resource management.
• RAID management (Risks, Assumptions, Issues, Dependencies)
• Governance, reporting, and executive communications
• Stakeholder and executive relationship management.
• Communicate highly technical topics to both technical and non-technical audiences
• Present business and technical options to leadership teams
• Conflict resolution, negotiation, and problem-solving abilities

Resource Management

• Create and review resource staffing reports
• Technical Screenings of consultants and engineers
• Lead and mentor consultants and engineers
• Monitor utilization and capacity planning.
• Address performance concerns and support professional development.
• Manage onboarding and workforce planning/reporting activities.
• Ensure appropriate staffing and reporting for current and future engagements. Technical Engagement Manager in the U.S.

They will be external and internal client facing, so leadership and a great communicator is very important.

Also, this position may require US travel (10%-20%)