ITSM Business Analyst - TSPV Cleared

We are seeking an experienced and highly motivated Senior Business Analyst to support strategic and operational transformation initiatives across Asset Management, IT Service Management and Enterprise Collaboration. The successful candidate will work closely with business stakeholders, technology teams, vendors and executives to define business requirements, improve processes, identify opportunities for optimisation and support the successful delivery of technology-enabled business outcomes. This role requires strong analytical, stakeholder engagement and facilitation capabilities, with demonstrated experience working across complex enterprise environments.

Lead or participate business discovery workshops, interviews and stakeholder engagements.

Elicit, analyse, document and validate business, functional and non-functional requirements.

Develop business cases, process maps, user stories, use cases and requirements specifications in accordance to ITIL.

Facilitate prioritisation of requirements and management of scope throughout project lifecycles.

Bridge communication between business and technical teams to support successful solution delivery.

Undertake gap analysis, impact assessments and business process improvement activities.

Analyse and improve Enterprise Asset Management (EAM) processes and practices.

Support initiatives involving asset lifecycle management, asset planning and maintenance, work management, asset performance and reliability, asset registers, data quality, governance and compliance and support the testing team.

Assist in defining future-state asset management operating models and processes.

Support implementation or optimisation of asset management platforms such as ATLASIAN Suite.

4+ years' experience as a Business Analyst within complex enterprise environments.

Demonstrated experience delivering business and technology transformation initiatives.

Strong experience in Asset Management and/or IT Service Management environments.

Experience working on digital workplace, enterprise collaboration or Microsoft 365 initiatives.

Experience working within Agile, Waterfall or hybrid delivery methodologies.

Strong business requirements gathering and analysis capabilities.

Business process modelling experience using BPMN or equivalent.

Strong workshop facilitation and stakeholder engagement skills.

Experience undertaking gap analysis and impact assessments.

Mandatory: Current Australian Government TSPV clearance required.

This is a CANBERRA only opportunity. No hybrid or WFH option is available. The suitable applicant should be willing to attend the client office in Canberra.