IT Support Senior Specialist

RESPONSIBILITIES

Kforce has a client seeking an IT Support Senior Specialist for an onsite opportunity. This position will provide hands-on technical support to attorneys and professional staff, supporting PCs, mobile devices, phones, audiovisual technology, peripherals, and office IT infrastructure. The ideal candidate will bring strong technical troubleshooting skills, excellent customer service, and experience supporting users in a professional corporate environment.

Responsibilities

• Provide onsite support for PCs, phones, mobile devices, IT peripherals, AV equipment, and office IT infrastructure
• Troubleshoot and resolve escalated technical issues involving Windows 10, Microsoft Office, Outlook, Word, and related technologies
• Document incidents and resolutions thoroughly within ServiceNow
• Handle escalations from IT Technicians, Specialists, and the Service Desk
• Provide technical support for meetings, conferences, and events, both onsite and offsite as needed
• Support Zoom and Microsoft Teams conferencing environments
• Troubleshoot Cisco VoIP phones and voicemail systems
• Configure and support printers and multifunction devices
• Assist with network troubleshooting and server/network room activities, including patching equipment, racking servers, and evaluating power or cooling issues
• Identify and escalate major incidents and recurring technical problems
• Partner with internal IT teams on projects and technology initiatives
• Coach and assist other IT support professionals
• Provide support during planned and unplanned network, power, HVAC, or technology outages
• Lead specialty support efforts or provide IT support leadership on major projects
• Assist with IT vendor management and additional projects as assigned
• Travel to other office locations as needed

REQUIREMENTS:

• Bachelor's degree required
• IT certifications such as ITIL Foundation or CompTIA A+ are preferred, or equivalent demonstrated experience
• 5+ years of corporate IT and technical support experience
• Advanced troubleshooting experience with Microsoft Windows 10 and Microsoft Office Suite, particularly Outlook and Word
• Experience supporting Cisco VoIP phones and voicemail systems
• Hands-on experience supporting Zoom and Microsoft Teams
• Experience supporting Apple and Android mobile devices
• Experience with legal industry applications such as iManage and Intapp Time preferred
• Experience with ServiceNow incident management
• Strong network troubleshooting knowledge
• Experience supporting printers and multifunction devices
• Experience troubleshooting audiovisual equipment
• Familiarity with server/network rooms, including network patching, server racking, power, and cooling
• Strong analytical, troubleshooting, and problem-solving abilities
• Excellent written and verbal communication skills
• Strong customer-service mindset and ability to communicate effectively with attorneys, staff, and technical teams
• Ability to independently create technical instructions and project documentation
• Ability to work effectively with minimal supervision
• Ability to serve as a subject-matter expert and lead support efforts on major initiatives
• Ability to travel for business and independently support other office locations
• Ability to lift and move IT equipment weighing up to 50 lbs.
• Must be able to work onsite

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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