Retail Energy Operations & Risk

About Base

Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.

About the Role

You will be an operator who keeps our retail electric provider (REP) business running and profitable. You own the day-to-day economics of our energy business end to end, working with our risk and sales teams: pricing targets, portfolio performance, forecasting, and the back-office operations that keep members and partners happy. Pricing discipline, churn and bad debt decide whether a REP makes money, and you’re accountable for keeping all three in line. Success is judged on two things: how close your forecast lands, and whether margin, churn and bad debt hold up as the book grows.

This role works across experience levels, from owning REP operations end to end to owning the daily analysis behind them.

What You’ll Do

• Pricing: Work with the risk team to set pricing and margin targets, then hold them on every deal. Check the forward curve and pricing adders each morning before matrix prices go out to brokers.

• Portfolio performance: Track churn, renewals, contract price and term, and margin by channel and segment. Run the weekly flash on signed business, pipeline, renewals and losses, and turn it into decisions, not just a dashboard.

• Forecasting: Own the load, margin and cash forecast, split between contracted and new business, and make it accurate enough to hold up against actuals.

• Operations: Keep churn and bad debt low as volume grows. Create and maintain energy plans.

• Channel economics: Run the numbers on new channels and products, like index pricing or new broker segments, and check whether results match the case after launch.

• Cross-functional partner: Be the go-to person between sales, risk, finance and member experience. When sales and risk see a deal differently, bring the data and help land the answer.

• Systems: Replace spreadsheets and manual steps with Base’s risk, pricing and billing tools. Use AI tooling to cut the time spent pulling data so your time goes to judgment.

Please note: Base is a startup, which means priorities shift and evolve quickly. Your role may expand or change based on the needs of the business at any given time, so the responsibilities listed may not be exhaustive.

Our Values

• First Principles Thinking: Question assumptions. Principles > rules.

• Operate at Base Pace: Focus on what matters, act quickly, and learn by doing.

• Give & Get Feedback: Be direct, be humble, and maintain a growth mindset.

• Everyone’s an Owner: Follow through on commitments and own results.

• Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information.

• Committed to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we’re creating. We work in-person. It’s not a 9-to-5. We are all-in.

• Fun & Optimism Coexist with Grit: Collaboration and celebration coincide with the intensity of building real things.

Do the best work of your life at Base.