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Field Support Engineer

ICS Global Soft, Inc.Ketchikan, AK🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationKetchikan, AK, United States

Job description

Job Details: Field Support Engineer

Location: Ketchikan, AK 99901 (Onsite)

Key Responsibilities

  • Create, test, maintain, update, and support standard Windows desktop and laptop images.
  • Review and develop standardized endpoint images aligned with enterprise standards and approved configurations.
  • Deploy operating system images to desktops and laptops using approved enterprise image deployment processes.
  • Validate image functionality, application compatibility, security controls, and operating system configurations prior to deployment.
  • Support device provisioning, configuration, software installation, and operating system deployment activities.
  • Create and maintain image documentation, build procedures, testing results, and release records.
  • Support hardware refresh, replacement, migration, deployment, and re-imaging activities.
  • Coordinate with application owners and support teams to ensure software packages are compatible with standard desktop images.
  • Test and certify image updates, patches, drivers, and software releases before production deployment.
  • Maintain image versions and support release management activities for desktop image updates.
  • Ensure all image configurations comply with customer security, operational, and configuration management standards.

Required Skills

  • Strong experience in Windows desktop and laptop imaging.
  • Experience creating, maintaining, testing, and deploying enterprise desktop images.
  • Experience with OS deployment, image refresh, and device provisioning activities.
  • Knowledge of desktop application packaging and software deployment concepts.
  • Experience supporting enterprise endpoint standards, configurations, and lifecycle management.
  • Strong troubleshooting, documentation, and communication skills.

Thanks & Regards,

Uday Bhaskar
E-mail: |

1231 Greenway Drive | Ste 375 | Irving, TX 75038

NMSDC Certified | Certified Minority Business Enterprise (MBE), SBE

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