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Core scope
- Act as the primary point of contact for SQ digital and related stakeholder groups.
- Lead onboarding of new teams, plants, and systems (for example, Sterlz, SQMS, APS and similar platforms) onto our data and reporting solutions.
- Define and deliver standard reports, metrics, scorecards, and outcome metrics to support decision-making.
- Design and maintain data flows, visualizations, and curated data subsets that are intuitive for end users.
- Own the overall file-upload process for the team, including scheduling, documentation, monitoring, and incident response.
- Drive the path from concept to production for file-upload and reporting capabilities in partnership with engineering.
Key responsibilities
Engagement and onboarding
- Build and maintain strong relationships with SQ digital and other key stakeholders.
- Lead discovery and intake sessions to understand use cases and data needs.
- Plan and execute onboarding for new partners and systems, including communication, training, and readiness checks.
- Create simple reference materials (playbooks, quick-start guides) that make it easy for new teams to engage with the platform.
Reporting, metrics, and insights
- Define the core metric set, scorecards, and outcome measures used to track performance.
- Partner with data engineering and analytics to design reports and dashboards that are accurate, timely, and actionable.
- Ensure alignment on definitions, calculation logic, and usage of metrics across stakeholders.
- Continuously gather feedback and iterate on reports, views, and insights to improve usability and adoption.
Data flows and visualizations
- Map end-to-end data flows from source systems through file uploads into curated views and reports.
- Work with technical teams to design visualizations and data subsets that match how users think about their operations.
- Identify gaps, bottlenecks, or latency issues in the flow and drive remediation plans.
File upload operations and process ownership
- Own the file-upload schedule across teams, including SLAs, sequencing, and dependencies.
- Create and maintain clear process diagrams for file-upload and downstream processing steps.
- Monitor latency, failure modes, and operational health, and lead root-cause analysis when issues occur.
- Coordinate on-call expectations and escalation paths for file-upload incidents across the team.
- Partner closely with named engineering leads (for example, Jeff and Mark) to move stable processes into production and continuously improve reliability.
Ideal candidate profile
- Experience leading cross-functional initiatives at the intersection of data, operations, and stakeholder engagement.
- Strong understanding of data-driven reporting, scorecards, and outcome metrics in a complex operational environment.
- Comfortable owning operational processes end to end: mapping flows, defining schedules, documenting procedures, and managing on-call/escalations.
- Excellent communication and facilitation skills; able to translate between technical teams and business stakeholders.
- Proven track record of driving adoption of new tools and workflows across multiple teams or plants.
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