Client Connectivity Technology Business Analyst

Job#: 3045918

Job Description:
Client Connectivity Technology Business Analyst

Location: Jersey City, New Jersey or Dallas, TX (Hybrid)

Role Overview

This role will focus on the technical side of network and client connectivity. The position involves helping the team refine current business as usual (BAU) processes, documenting current and future-state workflows, identifying automation opportunities, and supporting modernization efforts within an Agile environment. The ideal candidate has discovery, documentation, and analysis skills, with experience working in Jira and ServiceNow and the ability to understand where manual processes can be improved or automated.

Key Responsibilities

• Perform discovery with business, product, technology, and support stakeholders to understand current client connectivity workflows, pain points, manual handoffs, and modernization needs.
• Translate user, business, and technical needs into clear backlog items, user stories, acceptance criteria, and process documentation within Jira.
• Partner with the Product Owner, Scrum Master, and Agile squad to refine and groom the backlog, prioritize work, and ensure items meet the definition of ready.
• Analyze end-to-end client connectivity and delivery workflows to identify bottlenecks, redundant steps, manual processes, and opportunities for automation.
• Document current-state and future-state processes, including functional requirements, workflow diagrams, and inputs for training materials or technical design as needed.
• Work with engineering, application development, and business teams to translate delivery-chain insights into actionable backlog items that reduce cycle time.
• Use ServiceNow to review, track, and understand ticketing activity tied to client connectivity issues, requests, and process gaps.
• Participate in daily standups, backlog refinement, and sprint planning to drive clarity and alignment.
• Communicate status, escalate risks or roadblocks, and help drive solutions forward in a technical environment.

Required Qualifications

Experience:

• 4+ years of Business Analyst or Technical Business Analyst experience in an IT or technology environment.
• Experience supporting Agile teams, including backlog refinement, user story creation, and sprint planning.
• Hands-on experience with Jira for backlog management and Agile delivery tracking.
• Experience using ServiceNow for ticketing, request tracking, or operational support processes.
• Experience performing discovery, gathering requirements, documenting processes, and analyzing current-state workflows.
• Understanding of automation concepts and ability to identify where manual processes can be automated or simplified.

Skills:

• Strong Business Analyst skill set with the ability to bridge technical teams and business partners.
• Excellent discovery, documentation, and analysis skills.
• Ability to break complex delivery workflows into clear process steps and recommend simplification opportunities.
• Comfortable working in an Agile team environment with Product Owners, Scrum Masters, and technology teams.
• Verbal and written communication skills to document requirements, process flows, and risks.
• Detail-oriented, proactive, and comfortable driving work forward without heavy direction.
• Proficient in MS Office.

Preferred Qualifications

• Client connectivity, client onboarding, network connectivity, or financial services experience is preferred.
• Familiarity with Power BI or SharePoint is a plus.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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