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Desktop and Mobility Support

TATA Consultancy Services LimitedIndianapolis, IN🇺🇸United StatesPosted 27 Aug 2026

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Indianapolis, IN, United States
Posted
1 week ago
401kEncryptionComplianceServiceNowiOS

Job Description

Job Description
Must Have Technical/Functional Skills
 Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,
Roles & Responsibilities
• Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of 
Laptop/Desktop/VDI
• Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components 
like MS Office/VPN/Anti-VirSkype etc.
• Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
• Deployment of device drivers and windows patch updates
• Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
• Manage the Security compliance health status of end user workstations
• Working knowledge of enterprise Ticketing tool like ServiceNow
• Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from 
Service Desk team
• Adjust configuration options as required to resolve defects identified while performing corrective action on a device
• Investigate desktop level incidents and identify root causes to be able to provide solutions.
• Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
• Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot
• L2 Workstations operational support
• Monitor and report on User experience.
• Report on Workstation image deployments and patch compliance metrics
 
 
Salary Range: $60,000 -$65,000 year
 
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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