Student Assistant

Information Desk Attendants serve as guest coordinators and are often the first point of contact for many visitors to the University Student Center. Each attendant will provide information about programs, services, and activities at the University Student Center and on the University Campus as well as directions, and general advice on University policies and procedures.

Hours of Operation: Shift Hours fall between when the University Student Centers hours of operation as the information desk needs to be staffed during that time. Typical hours of operation during the semester are: Monday thru Friday from 7am-11pm Saturday and Sunday from 9am-9pm Please note that these hours are subject to change based on staffing need and the use of the USC.

The duties and responsibilities of an Information Desk Attendant include, but are not be limited to, the following:

• Utilize proper customer service skills and disseminate information to visitors of the University Student Center.
• Answer a multi-line telephone in a professional and organized manner.
• Keep the Information Desk organized and neat.
• Notify custodial staff of any lobby areas requiring cleaning.
• Check out keys and equipment to approved individuals and record the information on a checklist/database.
• Log any lost and found items into the Information Desk computer and store those items in the cabinet at the Information Desk.
• Exhibit a positive attitude while working with customers and colleagues.
• Serves as a point of radio communications with University Student Center staff.
• Attend periodic training sessions and meetings as assigned.
• Perform other duties assigned by the USC Leadership Staff and the Building Manager on duty.

Minimum Qualifications/Requirements:

• Must have a full-time or part-time matriculated enrollment status in the USF system
• Must maintain a Cumulative GPA of 2.0
• Must be able to attend mandatory trainings.

Prefer students with the following skills:

• Excellent customer service and communication skills.
• Knowledgeable about the university and its general operations.
• Ability to lookup information through the university website
• Proficient in Microsoft Word and Excel

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg and USF Health. In 2025, U.S. News & World Report recognized USF with its highest overall ranking in university history, as a top 50 public university for the seventh consecutive year and as one of the top 15 best values among all public universities in the nation. U.S. News also ranks the USF Health Morsani College of Medicine in the highest tier, placing it as one of the top 16 medical schools in the nation and inside the top 10 among public universities. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $750 million in research funding in 2025 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of nearly $10 billion for the state of Florida. USF’s Division I athletics teams compete in the American Conference. Learn more at www.usf.edu.