Contact Centre Engineer (NICE CXone) Multiple Positions

Contact Centre Engineer (NICE CXone) Multiple Positions
Lead a critical enterprise migration for a major national organisation. About the Engagement

FinXL are seeking multiple Senior Contact Centre Engineers with strong NICE CXone expertise to join our team within a major enterprise migration program . In this role, you will play a key technical role in transitioning a large-scale client from a legacy Webex Contact Centre environment over to NICE CXone.

As a Senior Contact Centre Engineer, you will be responsible for end-to-end technical delivery-working closely with Solution Architects, Project Managers, Support Teams, and third-party vendors. You will manage both pre- and post-deployment activities and may act as the Technical Lead across various deployment streams.

About FinXL IT Professional Services

FinXL IT Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.

Key Responsibilities

• Migration & Engineering: Lead technical design, configuration, and implementation activities to migrate contact centre operations from Webex to NICE CXone.
• Technical Leadership: Serve as a Technical Lead when required, guiding junior engineers, cross-functional teams, and third-party vendor resources.
• Solution Architecture & Requirements: Gather business requirements, produce detailed technical documentation, and design end-to-end call flows.
• Integrations & Testing: Develop and manage Web Services and API integration's. Build, execute, and document comprehensive test plans and test cases.
• Stakeholder Collaboration: Partner closely with Pre-sales, Solution Architects, PMO Project Managers, and Support Teams to ensure seamless solution delivery.

Key Requirements & Skills Essential Criteria

• Contact Centre Experience: Strong hands-on technical solution delivery experience within modern Contact Centre environments.
• NICE CXone Expertise: Proven experience configuring, deploying, and migrating contact centre solutions using the NICE CXone suite.
• Migration Exposure: Hands-on experience working with legacy migrations (exposure to Webex Contact Centre is highly advantageous).
• Call Flow & API Development: Strong track record in call flow design, documentation, and Web Services / API development.
• Testing & Quality Assurance: Demonstrated ability to develop test cases, execute test plans, and document migration results.
• Domain Knowledge: Deep understanding of Contact Centre domain operations, including Workforce Management (WFM) and Reporting functions.

Soft Skills & Operational Attributes

• Strong written, verbal, presentation, and technical writing skills.
• Ability to work autonomously as part of a geographically distributed team.
• Strong problem-solving capabilities with a flexible, adaptable approach.

What's On Offer?

• Initial 12 months' contract, with a view to extend
• Located in north-west of Sydney
• Hybrid working arrangement (2-3 days in the office)
• Lead a critical enterprise migration for a major national organisation.
• Work alongside leading Solution Architects, PMO leaders, and enterprise technology partners.