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Service Desk Analyst / Desk Side Support

TECH-NET, INCFolsom, CA🇺🇸United StatesPosted Sep 16, 2026

Why This Role Stands Out

This role at TECH-NET, INC offers a fantastic opportunity to deepen your technical support expertise while contributing to a reputable technology company. You'll thrive here if you enjoy problem-solving, adhering to best practices, and collaborating within a supportive team environment. Apply today to advance your career in IT support!

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
Folsom, CA, United States
Posted
2 weeks ago
Continuous ImprovementOnboardingTechnical Support

Job Description

6+ Months::On-site ::Folsom, CA
Service Desk Analyst / Desk Side Support
  • Able to follow policies, processes and procedures used to manage the technical support of the software, hardware, and network infrastructures.
  • Able to comply with all relevant and applicable legislation, regulation, and external standards relating to the technical support of the software, hardware, and network infrastructures.
  • Able to document the technical support provided for the software, hardware, and network infrastructures.
  • Capable of providing information relating to the technical support of the software, hardware, and network infrastructures to the customers, team members, and other individuals as appropriate.
  • Able to work in Day, Gravy, Swing shifts.
  • To provide On-Call Support and Standby Support as requested.
  • Resource servicing in an on-call capacity who must satisfy the following requirements:
    • be fit for duty, and
    • be able to respond onsite within 2 hours.
  • On-call desktop support will be provided on a 2-week on, 6-week off rotation.
  • Support will begin 8:30 AM Pacific time on a Monday, ending 2 weeks later on a Monday at 8:30 AM Pacific time. On-call staff will be provided Client-issued cell phone to use during their two-week shifts.
  • On-call services will be provided Monday through Friday, as well as for a 24-hour period on Saturday and Sunday.
Team Lead
  • Able to work closely with the Manager.
  • Capable of providing overall guidance and monitoring staff performance for the efficient operation of the day-to-day delivery of the Services. Capable of assisting with candidate interviews, hiring, onboarding, and training new hires; on-going progressive disciplinary actions; performance planning; and retention strategies.
  • Able to serve as the escalation point for Desktop Support team.
  • Capable of performing Service Desk Analyst functions as needed.
  • Able to perform Manager functions.
  • Able to provide timely and ongoing metric reporting and data / trend analysis to drive continuous improvement.

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