Automotive Sales Consultant

CarMax is seeking an Automotive Sales Consultant to deliver a transparent, customer-focused car-buying experience. In this role, you'll engage customers in-store and online, understand their needs and budget, present vehicle options, and guide them through our no-haggle sales process. You'll explain financing and protection products, use digital tools to manage leads, and collaborate with a supportive team. CarMax offers structured training, clear career paths, and a culture built on integrity, respect, inclusion, and continuous improvement in a stable, nationwide brand.

Responsibilities

• Engage customers on the sales floor and online to understand needs and budget
• Present and demonstrate vehicles, features, and test drives
• Guide customers through a transparent, no-haggle sales process
• Explain financing, warranties, and protection products
• Use CRM and digital tools to manage leads and follow-ups
• Collaborate with team members to meet store sales goals
• Maintain up-to-date product and inventory knowledge
• Ensure accurate documentation and compliance with policies
• Deliver a customer-first experience aligned with Car
• Max values
• Participate in ongoing sales and product training

Required Skills

• Automotive sales
• Retail sales
• Customer relationship management (CRM)
• Digital/online sales tools
• Product and inventory knowledge
• Financing and F&I basics
• Negotiation and closing (non-haggle environment)
• Documentation and compliance
• Lead generation and follow-up
• Test drive and vehicle demonstration