Automotive Sales Consultant

CarMax, the nation's largest used-car retailer, is seeking an Automotive Sales Consultant to deliver a transparent, no-haggle car-buying experience. You'll welcome customers, learn their needs, and match them with the right vehicles from our extensive inventory. Using digital tools and in-house financing options, you'll guide buyers from test drive through purchase while upholding our customer-first, integrity-driven culture. CarMax offers paid training, clear career paths, and opportunities to grow in sales, service, and beyond within a collaborative, inclusive, and performance-focused environment.

Responsibilities

• Greet and engage customers on the lot and in the showroom
• Assess customer needs and recommend appropriate vehicles
• Conduct test drives and explain vehicle features and history reports
• Guide customers through Car
• Max's no-haggle sales process
• Collaborate with financing and appraisal teams to complete sales
• Use CRM and digital tools to manage leads and follow-ups
• Meet or exceed individual and team sales and customer satisfaction goals
• Maintain product knowledge of inventory and market trends
• Ensure accurate documentation and compliance with company policies
• Support a customer-focused, inclusive, and ethical culture

Required Skills

• Automotive sales
• Customer relationship management (CRM) software
• Retail sales techniques
• Product knowledge of vehicles
• Digital and online sales tools
• Sales negotiation within no-haggle framework
• Lead generation and follow-up
• Basic auto financing concepts
• Documentation and compliance in retail sales
• Point-of-sale and inventory systems