Automotive Sales Consultant

CarMax is seeking an Automotive Sales Consultant to deliver a transparent, no-haggle car-buying experience in our Richmond, VA store. You'll welcome customers, assess their needs, recommend vehicles, and guide them through test drives, trade-ins, and financing options using our technology-driven tools. You'll maintain strong product knowledge, manage leads in our CRM, and collaborate with teammates to achieve sales goals while upholding CarMax's integrity-driven, customer-focused culture. Ongoing training, clear career paths, and growth opportunities within a nationwide leader support your long-term development.

Responsibilities

• Greet and consult with customers to understand needs and budget
• Guide customers through vehicle selection, test drives, and trade-in process
• Present Car
• Max's no-haggle pricing and financing options clearly
• Use CRM and digital tools to track leads and follow up with customers
• Collaborate with team members to meet individual and store sales goals
• Ensure accurate completion of sales paperwork and compliance steps
• Maintain product knowledge of inventory, features, and financing programs
• Support online and in-store customers for a seamless omnichannel experience

Required Skills

• Automotive sales
• Customer relationship management (CRM)
• Retail sales techniques
• Product knowledge - vehicles and features
• Trade-in appraisal support
• Basic finance and leasing concepts
• Digital and online sales tools
• Lead management and follow-up
• Negotiation and closing skills
• Compliance and documentation accuracy