Technical Business Analyst – Customer Implementation

Position: Technical Business Analyst – Customer Implementation
Location: Atlanta, GA | Hybrid – 4 Days Onsite / 1 Day Remote
Duration: 6 Months Contract to Hire.
Position Overview
We are seeking an experienced Technical Business Analyst to support customer implementation initiatives by acting as a bridge between business stakeholders and technical teams.
The ideal candidate will work closely with customers, business users, project managers, developers, and IT teams to understand business needs, gather and document requirements, translate them into technical specifications, and ensure successful implementation.
This role requires strong analytical, communication, and stakeholder-management skills, along with the ability to understand both business processes and technical solutions.
This position requires the candidate to work onsite in Atlanta, GA, four days per week.
Key Responsibilities

• Work closely with business stakeholders and IT teams to understand customer requirements and implementation objectives.
• Lead requirement-gathering sessions, stakeholder interviews, workshops, and discovery meetings.
• Analyze business processes, identify gaps, and recommend improvements to support customer implementation.
• Translate business requirements into functional and technical specifications.
• Develop and maintain Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, use cases, process flows, and acceptance criteria.
• Act as the primary liaison between business stakeholders, customers, developers, QA teams, and other technical teams.
• Collaborate with solution architects and technical teams to ensure business requirements are translated into appropriate technical solutions.
• Support project planning, requirement prioritization, scope management, and change requests.
• Work with development and QA teams to clarify requirements and ensure solutions meet business expectations.
• Coordinate User Acceptance Testing (UAT), develop test scenarios, validate results, and manage defects.
• Track requirements throughout the implementation lifecycle and ensure alignment between business expectations and delivered functionality.
• Provide regular project updates, identify risks and dependencies, and communicate implementation progress to stakeholders.
• Support post-implementation activities, issue resolution, and continuous improvement initiatives.

Required Qualifications

• 5+ years of experience as a Business Analyst, Technical Business Analyst, or in a similar role.
• Experience working on customer-facing implementation or enterprise technology projects.
• Strong experience gathering, analyzing, documenting, and managing business and technical requirements.
• Ability to work effectively with both business stakeholders and IT/engineering teams.
• Experience translating business requirements into functional specifications, user stories, and technical documentation.
• Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
• Experience coordinating UAT, test planning, defect tracking, and implementation activities.
• Excellent communication, presentation, analytical, and problem-solving skills.
• Ability to manage multiple stakeholders and requirements in a fast-paced project environment.

Preferred Qualifications
Experience with enterprise application implementations or customer onboarding projects.
Familiarity with APIs, system integrations, databases, and data flows.
Experience with tools such as Jira, Confluence, Azure DevOps, Visio, or similar requirements-management tools.
Understanding of SQL and the ability to perform basic data analysis and validation.
Experience working with cross-functional teams in an Agile delivery environment.
Experience supporting end-to-end customer implementation projects.