Technical Business Analyst - IAM

Technical Business Analyst IAM / Identity Transformation

Terra Firma is a leading Australian business and technology consulting firm with a 30-year history of delivering successful client outcomes. We partner with organisations across Government, Banking & Financial Services, Telecommunications, Technology, Utilities and Not-for-Profit, helping them solve complex business challenges and deliver meaningful transformation.

We're seeking an experienced Senior Business Analyst to join a major customer identity transformation program, helping deliver the migration from Okta to Auth0 within a large enterprise environment.

This is a high-profile initiative focused on modernising customer authentication, enabling single sign-on (SSO), uplifting multi-factor authentication (MFA), and establishing a scalable customer identity platform.

What You'll Be Doing

• Capture and analyse business, functional and technical requirements.
• Document current and future state authentication journeys, identity flows and business processes
• Facilitate workshops across business, product, architecture, security and vendor teams.
• Create high-quality user stories, acceptance criteria and process maps.
• Support backlog grooming, story refinement and agile delivery.
• Contribute to RFI/RFP activities and vendor engagement.
• Support solution design, testing and implementation activities.

What We're Looking For

• Proven Senior Business Analyst experience within large enterprise programs.
• Experience working across business and technical stakeholders.
• Strong process mapping, workshop facilitation and requirements management skills.
• Ability to work independently in complex environments.

Highly Desirable

• Identity & Access Management (IAM / CIAM).
• OAuth 2.0, OpenID Connect (OIDC), SAML.
• SSO, MFA and customer authentication solutions.
• API integrations and authentication/token-based security models.

What's On Offer

All Terra Firma employees, contractors and consultants are required to complete security and background checks, including any checks mandated by our clients, before employment or engagement.