Office Experience Coordinator

Site Leader

Pay Rate: $23.00 - $25.50 per hour

Position Profile

The Site Leader is responsible for overseeing the daily operations of a small site and serves as the primary point of contact for onsite office services. This role acts as a resource for a small team, escalates facility-related issues to leadership, supports operational excellence, and ensures customer service expectations are consistently met.

The Site Leader is accountable for performing contracted office services, including but not limited to Copy Services,Courier Services,Managed Print Services,Hospitality Services,Imaging Services,Mail Services.

This position also serves as the onsite point of contact for customer concerns and contract compliance when no Site Manager is assigned.

Roles & Responsibilities

• Serve as the primary point of contact for day-to-day office operations, ensuring a professional, organized, and welcoming workplace environment.
• Coordinate facilities-related activities, including reporting maintenance concerns, tracking repairs, and following up on issues such as wall blemishes, furniture damage, lighting, and workspace upkeep.
• Maintain inventory of office, kitchen, and conference room supplies; monitor stock levels and place orders as needed.
• Ensure common areas, break rooms, conference rooms, and collaborative spaces are clean, organized, and fully stocked.
• Provide reception coverage by greeting visitors, managing guest access, answering inquiries, and delivering a positive customer experience.
• Prepare and set up conference rooms for meetings, training sessions, executive visits, and special events, including room configuration and coordination of required resources.
• Partner with vendors, facilities teams, and building management to support site maintenance, workplace services, and operational needs.
• Assist with office moves, workstation setup, seating arrangements, and space planning activities.
• Support shipping, receiving, and package distribution activities as needed.
• Conduct regular site walks to identify operational, safety, or maintenance concerns and ensure timely resolution.
• Maintain accurate inventory records and track supply usage to support cost-effective operations.
• Support company events, employee engagement activities, and onsite meetings through logistics coordination and setup.
• Proactively identify opportunities to improve workplace efficiency, organization, and the overall employee experience.

Qualifications

• Experience in office administration, office services, facilities coordination, workplace services, hospitality, or a related field.
• Strong customer service and communication skills.
• Excellent organizational skills with the ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Ability to work independently and take initiative in resolving issues.
• Ability to lift and move office supplies, packages, or materials as needed.

Disclaimer

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, or working conditions associated with the role.