Sr Lead Info Sec Ops Manager

The Senior Lead Information Security Manager of IAM Operations provides strategic and operational leadership for a global Identity and Access Management team responsible for delivering secure, compliant, and efficient access management services across the enterprise. This role is accountable for 24x7 access management, team development, and the execution of near-term IAM strategies that align with broader enterprise security objectives. The ideal candidate brings a deep technical understanding of IAM platforms and governance principles, combined with strong leadership capabilities to manage a geographically distributed team and drive continuous operational improvement that includes automation and AI implementation.

Key Responsibilities and Duties

• Oversee high-volume access management operations including provisioning, incident resolution, and access modifications across Active Directory, RACF, Unix, CyberArk Privileged Cloud, database, and line of business platforms
  
• Drive the enterprise Privileged Access Management program through CyberArk Privileged Cloud oversight, enforcing least privilege, account governance, and audit compliance
  
• Lead operational readiness and post-deployment sustainment for the Saviynt IGA platform implementation
  
• Manage service account remediation programs to identify, remediate, and govern orphaned and non-compliant accounts
  
• Establish operational metrics and reporting cadences across provisioning volumes, SLA adherence, and incident trends to support data-driven decisions
  
• Ensure continuous audit readiness through access documentation, certification support, and control gap remediation
  
• Manage concurrent IAM platform projects across engineering, operations, risk, compliance, and business stakeholder teams
  
• Partner with enterprise architecture, risk, and compliance functions to align IAM operations with regulatory and security objectives
  
• Champion an AI-first approach by implementing automation and intelligence-driven solutions that enhance operational efficiency, entitlement visibility, and access governance
  

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level 9PL

Required Experience

• 5+ years of IAM Experience;
• 5+ years of leadership experience

Preferred Experience

• Experience managing an IAM team with focus on IAM platforms including CyberArk Privileged Cloud, Saviynt, or comparable IGA and PAM solutions
• Familiarity with regulatory and compliance frameworks such as SOX, GDPR, or NIST as they relate to access management
• Strong analytical and problem-solving skills with the ability to interpret operational data and translate findings into actionable improvements
• Experience working within ITIL-based service management frameworks including incident, change, and request management processes
• Industry certifications such as CISSP, CISM, or IGA platform certifications

Related Skills

Accountability, Adaptability, Business Continuity Planning, Cloud Computing Security, Collaboration, Communication, Compliance, Consultative Communication, Cybersecurity, Detail-Oriented, General Risk Management, Network Security, Prioritizes Effectively

Anticipated Posting End Date:
2026-07-28

Base Pay Range: $157,000/yr - $237,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today we're a market-leading retirement company fueled by world-class asset management. But we're not just another legacy financial services firm. We're fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways-because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our .

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our , and you can read more about your rights and view government notices .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

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TIAA maintains a drug-free and smoke/free workplace.

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