Customer Experience Digital Lead (Hybrid)

Location: Mettawa, IllinoisJob Type: ContractCompensation Range: $50 - 57 per hourWe are seeking talented Customer Experience Digital Leads on behalf of our client in the healthcare and life sciences industry. This position operates within our client's internal advertising agency, working closely with Account Managers to manage daily activities, project pipelines, and ongoing relationships with brand teams. Candidates must be commutable to Mettawa, Illinois as the schedule follows a 3x hybrid model (3 days onsite Tuesday - Thursday, 2 days remote). Responsibilities:Digital Tactical Development: Provide strategic and functional guidance to brand teams on the implementation of digital marketing projects, including interactive sales aids, emails, banner ads, websites, portals, and mobile applications.Requirement Gathering: Lead the documentation of digital project requirements, working cohesively with internal agency creative and technical teams to ensure precise execution.Cross-Functional Collaboration: Partner effectively within a highly matrixed corporate environment, aligning with Brand Marketers, external agencies, Business Technology Solutions (BTS), and Medical/Regulatory/Legal (MRL) compliance teams.Project & Process Management: Manage mid-to-lower tier projects (B and C-level initiatives) independently, while assisting Account Managers with top-tier (A-level) campaigns.Account Relationship Support: Attend client alignment meetings, acting as a primary point of contact to facilitate rapid information flow to stakeholders, manage timelines, deliver project estimates, and track daily time and billing milestones.Compliance Adherence: Maintain strict adherence to corporate brand guidelines, financial policies, promotional material development regulations, and the established internal agency workflow process.Qualifications:Experience: Minimum of 5 years of professional experience within an advertising agency setting is strictly required.Industry Knowledge: In-depth understanding of digital marketing platforms, agency workflow processes (initiation, execution, archiving), and creative project lifecycles.Regulated Environment Familiarity: Prior experience navigating corporate compliance and medical/regulatory/legal review workflows within the pharmaceutical or healthcare sector is highly preferred.Project Management Capabilities: Proven ability to manage a high-volume project scope within a fast-paced, high-visibility creative environment.Communication Skills: Strong written, verbal, and presentation communication skills, with an ability to manage both high-level strategy and granular project details.Education: Bachelor's degree preferred.JOBID: 79 Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.