Visit Coordinator - Occupational Health - Full Time

Be the first step in a patient's care journey. As a Visit Coordinator, you'll help patients navigate healthcare and claims with confidence by providing a warm welcome, ensuring accurate information, and helping connect them to the care they need when they need it most.

Why Choose Guthrie:

• Voluntary 403(b) Retirement Plan – Plan for your future with Fidelity investment options
• Employee Assistance Program – Confidential support for personal and professional well-being
• Shift Differentials & Premiums – Earn more for evenings, nights, weekends, and float coverage
• PTO Starts on Day 1
• Friendly, Inclusive Work Family – Be part of a team that feels like home

Recognized as a Top Healthcare Employer:

Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well‑being, including:

• Best Places to Work 2025 - Modern Healthcare
• America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
• America's Best-In-State Employers (PA) 2025 - Forbes
• America's Best Employers for Healthcare Professionals 2025 - Forbes
• America's Best Employers for Women 2025 – Forbes

Schedule & Coverage:

• Full Time, Day Shift

Position Summary: The primary responsibility entails answering the Occupational Medicine toll free phone line, creating valid cases and scheduling appointments in regional offices.

Education, License & Cert: High School Grad or Equivalent.

Experience: One to two years customer service experience and/or AAS degree preferred. Should possess excellent typing, telephone skills, and personal computer skills, including Microsoft Word, Excel, and Access. Knowledge of and experience with IDX, BAR, Scheduling, and Charge Entry is desirable.

Essential Functions:

1. Generate case numbers for Workers’ Compensation and Occupational Medicine patients as appropriate: Occupational Medicine ‐ assign appropriate company and package. Workers’ Compensation ‐ verify injury and insurance information with company or insurance carrier.

2. Update database information to properly track activities certain referrals and examinations.

3. Obtain certifications and perform drug test, breath alcohol, audiogram and pulmonary function as needed ‐ including on‐site when required.

4. Must be able to multi‐task and has excellent organizational skills.

5. Determine company status (client vs. non‐client), forwards non‐client to OEHS Marketing representative for account set‐up.

6. Set up accounts and/or add packages when marketing is unavailable.

7. Determine type of visit(s) required and schedule appointment according to the scheduling matrices.

8. Learn and keep updated on regulations including OSHA, DOT, NIOSH, etc.

9. Respond promptly to voicemail, email and fax requests for appointments.

10. Review encounter forms from all offices for accuracy/completeness before charges are entered.

11. Investigate missing charge reports for all occ med charges and no‐show report and create charges when appropriate.

12. Cover other clerical positions as needed and assist with audits, letters, billing issues and filing.

Other Duties: All other duties as assigned.

#LI-MD1