BI Support Lead - Foster City, CA - Fulltime

• BI Support Lead
  
• 4+years of experience experience in: Tableau ,Spotfire ,Power BI
  
• Basic knowledge of ThoughtSpot BI tool
  
• Experience in ITSM tools , ServiceNow
  
• Experience with Python or R for data analysis
  

• 4+years of experience in: Tableau ,Spotfire ,Power BI
  
• Basic knowledge of ThoughtSpot BI tool
  
• 4+years of experience Experience in ITSM tools , ServiceNow
  
• 4+years of experience Experience with Python or R for data analysis
  
• 4+years of experience Support Tableau, Power BI, ThoughtSpot, and Spotfire by handling escalated dashboard failures, validating complex data refresh
  
• problems, and performing deeper front-end and query-level troubleshooting.
  
• Manage escalated incidents and operational tasks in Agile/Scrum environments using Jira and Azure DevOps, ensuring timely resolution and communication.
  
• Conduct detailed triage for PostgreSQL and Starburst environments, resolving performance issues, data inconsistencies, and availability gaps.
  
• Experience in data visualization best practices
  

• Provide L2/L3 technical support for Tableau, Power BI, Spotfire, and ThoughtSpot, including dashboard failures, data refresh issues, and performance problems.
  
• Perform deep-dive troubleshooting across front-end, queries, data sources, and integrations to identify and resolve complex BI issues.
  
• Monitor and manage escalated incidents, service requests, and operational activities using ServiceNow, Jira, and Azure DevOps.
  
• Conduct detailed triage and troubleshooting of PostgreSQL and Starburst environments, addressing performance, data consistency, and availability issues.
  
• Validate complex data refreshes, dashboards, reports, and underlying data to ensure accuracy and reliability.
  
• Use Python/R for data analysis, troubleshooting, validation, and automation where required
  

• Participate in Agile/Scrum ceremonies, operational reviews, and continuous improvement initiatives.
  
• Develop and maintain knowledge articles, troubleshooting guides, and support documentation for recurring BI issues.
  
• Demonstrate working knowledge of ThoughtSpot and ability to support the platform as part of the BI ecosystem

Regards

Rajesh

Arrowminds Inc