Customer Engagement Manager III

RESPONSIBILITIES

A client with Kfroce is seeking a Customer Engagement Manager III to join their team in Mountain View, CA.

Summary

Our client's program is a strategic customer engagement program that partners with high-value upper mid-market businesses to co-create product, shape go-to-market strategy, and drive retention across the QuickBooks ecosystem. Our customers serve as co-creation partners, early adopters, and brand advocates, with direct access to the client's executive leadership and product teams. The program operates at the intersection of customer strategy, product development, and executive engagement.

Summary
The Staff Customer Engagement Manager owns a portfolio of the program's highest-complexity customer relationships end-to-end. This role goes beyond coordination: it requires the ability to independently build trust at the executive level, translate customer needs into cross-functional action, and operate with minimal direction in ambiguous, high-stakes environments.

Responsibilities

• Own and drive a portfolio of the program's most complex customer engagements; Build multi-threaded relationships across customer organizations (C-suite, finance leaders, operations)
• Design, prepare, and facilitate executive-level engagements (VP+ and C-suite) with minimal oversight; Own pre-work, agenda development, real-time facilitation, and post-engagement action planning
• Own the documentation, routing, and tracking of customer insights, decisions, and action items across engagements; Ensure nothing falls through the cracks
• Deliver clear, concise updates to executive stakeholders, customers, and cross-functional partners on engagement outcomes, program progress, and action item status
• Contribute to the design and improvement of engagement models, processes, and playbooks
• Identify and activate customers for product co-creation (pilots, betas, CABs, research), GTM advocacy (case studies, events, references), and executive engagement opportunities

REQUIREMENTS:

• Bachelor's degree in Business, Marketing, or related field
• 10+ years of experience in customer engagement, program management, account management, or customer success, preferably within a technology or SaaS company
• Demonstrated ability to build and manage executive-level relationships (VP+ / C-suite) independently
• Track record of driving cross-functional outcomes in a matrixed organization without direct authority
• Strong written and verbal communication skills, with the ability to tailor messaging for executive, technical, and operational audiences
• Experience managing complex, multi-stakeholder engagements with competing priorities and ambiguity
• Analytical skills sufficient to interpret engagement data, identify trends, and inform strategy

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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