Administrative Associate

We are looking for a talented Administrative Associate - Level III to join our team specializing in Administrative Support in Richmond, VA

 This role supports three General Managers and three branch locations with a range of administrative tasks. There is some travel involved, primarily quarterly visits to Chesapeake and Roanoke, Virginia, as needed.

In this role, you will make an impact in the following ways:

• Provides administrative support by conducting research, preparing statistical reports, and responding to routine to complex information requests.
• Gathers, compiles, and verifies data and accurately enters it into reports, presentations, forms, and office systems such as databases and spreadsheets.
• Completes data collection, data entry, and generates reports related to various departmental activities.
• Manages routine administrative tasks including preparing correspondence, scheduling meetings, arranging conference calls, and greeting visitors.
• Responds to internal and external inquiries regarding departmental processes, ensuring prompt and accurate communication.
• Prepares and submits payment documentation for vendors, suppliers, and third parties; processes entries in accounting systems and handles follow-up inquiries.
• Maintains departmental policies and procedures and ensures documentation is up to date.
• Participates in departmental improvement projects and serves as an informal resource to less experienced colleagues.
• Performs other administrative duties as needed in alignment with organizational and departmental procedures.

To be successful in this role you will need the following:

• 4 to 5 years of experience in office administration
• Strong computer and organizational skills, with the ability to retain and manage information across multiple priorities
• Experience with account reconciliation
• Ability to multi-task in a fast-paced environment
• Prior event planning experience is a plus
• Familiarity with order handling and project management tasks is a bonus
• Strong ability to prioritize tasks, manage competing deadlines, and maintain attention to detail in a fast-paced environment.
• Excellent verbal and written communication skills with a customer-focused mindset.
• Demonstrated experience with data entry, report generation, and office productivity tools (e.g., Microsoft Excel, PowerPoint, databases).
• Ability to handle sensitive information with professionalism and discretion.
• Strong organizational and problem-solving skills.
• Experience working cross-functionally with internal teams and external stakeholders.
• Ability to explain complex topics clearly to diverse audiences.
• Familiarity with payment processing and document tracking systems is a plus.
• Channel Readiness experience is a plus but not required—training will be provided for the right candidate.

Education/Experience

High school diploma or equivalent required.

Significant relevant work experience or specialized administrative skills obtained through education, training, or on-the-job experience.

This position may require licensing for compliance with export controls or sanctions regulations.

This role will remotely support our Chesapeake & Roanoke VA branches as well. Travel to these locations will be required as needed and at least on a quarterly basis.