Process Improvement Manager

DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states.

Skills Needed to Win:

• At least three years of professional experience, including at least one year of people management experience.
• Experience coaching people, assigning work, and holding a team accountable. You don't need to have handled every type of performance situation, but you should be comfortable addressing issues with guidance.
• Demonstrated experience improving processes, implementing new technology or automation, or helping a team adopt new systems and workflows.
• Technical aptitude and the ability to understand operational data: what fields mean, how information moves through a workflow, and how everyday actions affect data quality and reporting.
• Clear communication across technical and nontechnical teams, including the ability to turn an unfamiliar concept into practical instructions.
• Familiarity with hiring and workforce planning, with the ability to assess staffing needs and take ownership of department hiring.
• Curiosity about technology (particularly AI and automation!) with a demonstrated a willingness to learn, careful follow-through, and experience putting improvements into practice.
• A bachelor's degree; substantial relevant experience may also be considered

Our nice-to-haves:

• Comfortable operating independently and taking ownership without needing constant direction.
• Organized enough to manage multiple clinics, competing priorities, and changing needs.
• Confident in making day-to-day operational decisions and solving problems as they arise.
• Able to coach and develop employees while maintaining clear standards and accountability.
• Focused on creating a consistent, positive, and dependable patient experience.
• Energized by building processes and structures where they may not already exist.
• Able to balance the needs of individual practices with the broader goals of a growing organization.

Our Culture
We value people who embody DelRicht Research’s core values:

• Production: Delivers results, takes initiative, solves problems independently, and follows through on commitments.
• Humility: Remains coachable, embraces feedback, supports others, and adapts as the organization grows.
• Consistency: Executes accurately, maintains high standards, and remains calm and dependable under pressure.
  

Compensation & Benefits
This position offers a competitive base salary along with the opportunity to earn additional performance-based compensation.

Eligible employees also have access to a comprehensive benefits package that includes medical, dental, and vision coverage; life and disability benefits; maternity leave; paid time off; and a retirement savings plan.

Additional information regarding compensation, incentive opportunities, benefits, and eligibility will be discussed during the interview process.

The organization provides equal employment opportunities to qualified applicants and employees and complies with applicable federal, state, and local employment laws.