Quick Overview
Job Description
Skills desired: ServiceNow: ATF, Flow Designer, CMDB, CSM, FSM, UI Builder, MID Server, ITSM, ITBM, Mobile Designer, Workflows
Clearance - Public Trust
Key Responsibilities
Platform Development: Design and implement robust solutions using Flow Designer, Workflows, and UI Builder to create seamless user experiences and automated business processes.
Module Management: Lead the technical configuration and optimization of ITSM, ITBM (Strategic Portfolio Management), CSM (Customer Service Management), and FSM (Field Service Management).
Data & Infrastructure: Maintain the integrity of the CMDB and manage MID Server configurations to ensure successful integrations and discovery processes.
Quality Assurance: Utilize the Automated Test Framework (ATF) to develop and execute automated tests, ensuring platform stability during upgrades and deployments.
Mobile Strategy: Create and refine mobile experiences using Mobile Designer to empower a distributed workforce.
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