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Data Scientist - CRM Intelligence AI Orchestration

ThinkNorth LLCNew York, NY🇺🇸United StatesPosted Oct 13, 2026

Why This Role Stands Out

This role offers a unique opportunity to drive AI-powered customer intelligence and transform CRM strategies, with significant scope for professional growth in cutting-edge AI orchestration. You'll thrive here if you have a strong background in machine learning, generative AI, and CRM analytics, and are eager to shape innovative solutions. Apply to leverage your expertise and make a substantial impact on customer experience.

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
New York, NY, United States
Posted
Yesterday
OracleSQLAWSMLOpsMachine LearningSnowflakeAzureDatabricksGenerative AIPandasPyTorchPythonTensorFlow

Job Description

Hi,
Role: Data Scientist - CRM Intelligence AI Orchestration
Location: New York, NY (Onsite - Hybrid)
Duration: 12+ Months
 
Job Description:
Primary Skill
  • CRM Analytics Machine Learning Generative AI AI Orchestration Customer Intelligence
  • Strong experience in Data Science Machine Learning and Advanced Analytics with focus on Customer Sales Service and CRM domains
  • Handson experience analyzing CRM data from platforms such as Salesforce Dynamics 365 Oracle CX SAP CRM or similar enterprise customer platforms
  • Experience assessing CRM data landscapes and identifying opportunities for AIdriven transformation intelligent automation and customer experience improvement
  • Strong experience with Generative AI Large Language Models LLMs Prompt Engineering RAG and AIpowered enterprise search
  • Experience designing and implementing AI orchestration solutions involving multiple AI services enterprise applications knowledge repositories and business workflows
  • Strong understanding of Agentic AI concepts autonomous agents task planning tool usage memory management and humanintheloop architectures
  • Experience creating customer intelligence models including Customer Segmentation Lead Scoring Opportunity Prediction Churn Prediction Next Best Action and Customer Lifetime Value models
  • Proficiency in Python SQL Pandas ScikitLearn TensorFlow PyTorch LangChain Semantic Kernel AutoGen CrewAI or similar AI frameworks
  • Experience integrating CRM platforms with enterprise knowledge sources document repositories workflow systems and conversational AI solutions
  • Strong experience with cloudbased AI and analytics platforms including Azure AI Azure ML Databricks Snowflake AWS SageMaker or equivalent
  • Experience working with structured and unstructured customer data including emails chat transcripts service tickets call summaries and CRM interactions
  • Ability to translate business requirements into AI and analytical solutions that improve customer engagement productivity and operational efficiency
  • Experience implementing Responsible AI model governance explainability security privacy and compliance controls
Secondary Nice To Have Skills NOT MANDATORY
  • Experience with CRM modernization or digital transformation programs
  • Experience with Vector Databases Knowledge Graphs and GraphRAG architectures
  • Experience with MLOps CICD Model Monitoring and AI Operations
  • Knowledge of Customer Service AI Copilot solutions Conversational AI and AI Agent platforms
Soft Skills
  • Excellent analytical thinking and problemsolving capabilities
  • Strong communication and storytelling using data and business insights
  • Ability to influence business stakeholders and present AI recommendations to executive leadership
  • Strong collaboration skills across business architecture CRM and engineering teams

Best Regards, 

Sam

Lead Technical Recruiter


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