Senior product manager

Role Overview

Seeking a Senior Product Manager to lead the development and evolution of Enterprise Technology products, primarily focused on Workforce Management and Voice/Contact Center solutions.

The team is building out products and capabilities around IVR call routing, voice technology, and migrating existing solutions to the cloud. Experience with Genesys, particularly Genesys Cloud, is a huge plus.

The Voice platform was previously known as Client Connect.

Key Responsibilities

Take direct ownership of the product roadmap and ensure alignment with overall business objectives and priorities.
Partner closely with business stakeholders, technology teams, and vendors to understand business needs and translate them into product solutions.
Lead product discovery by identifying business pain points, operational needs, opportunities, and defining project scope.
Own and manage the product backlog (approximately 50% of the role).
Develop and prioritize user stories, ensuring Scrum teams and project managers are working on the right priorities.
Partner with technical teams on integrations, testing coordination, releases, and KPI tracking.
Support cloud migration initiatives and the continued development of Contact Center capabilities.
Explore and implement AI capabilities, including Copilot solutions.
Connect product decisions and priorities to measurable business outcomes.

Required Experience & Qualifications

12+ years of Product Management experience.
Proven experience owning a product from discovery through delivery and implementation.
Strong Product Owner experience, including roadmap development, backlog management, story creation, and prioritization.
Experience working with business stakeholders, vendors, and technical teams.
Experience with Contact Center technology, voice solutions, IVR, and call routing.
Understanding of cloud migration and enterprise technology environments.
Ability to translate business needs into technical requirements and actionable user stories.

Preferred Experience

Genesys and Genesys Cloud experience (strong plus).
Contact Center transformation or cloud migration experience.
Workforce Management product experience.
AI implementation and Copilot experience.
Experience with enterprise integrations and KPI-driven product management.